Certains contenus de cette application ne sont pas disponibles pour le moment.
Si cette situation persiste, veuillez nous contacter àObservations et contact
1. (WO2019009780) PROCÉDÉ D'APPLICATION DE TECHNIQUES DE LUDIFICATION À UN SYSTÈME DE SÉCURITÉ
Note: Texte fondé sur des processus automatiques de reconnaissance optique de caractères. Seule la version PDF a une valeur juridique

CLAIMS

1. A computer implemented method performed by a security system, the security system adapted to apply gamification techniques to a security service provided by the security system, wherein the security system comprises:

- a first computing device having a graphical user interface (GUI) adapted to be handled by a first user, the first user being assigned a user skill level, and

- a server connected to the first computing device over a network, wherein the server implements a gamification environment to process a plurality of security service events,

wherein the method comprises the steps of:

- receiving, at the server, a notification of at least one security service event;

- determining, from the notification, a task to be performed to handle the at least one security service event, wherein the task is associated with a task skill level;

- assigning, at the server, the task to the first user;

- presenting, using the GUI of the first computing device, the task to be performed by the first user;

- receiving, at the server, feedback information relating to completion of the task, and

- determining, at the server, a score of performance of the task for the first user based on the task, the task skill level and the user skill level.

2. The method according to claim 1, further comprising the step of:

- presenting, using the GUI of the first computing device, the score of performance of the task for the first user.

3. The method according to any one of claims 1 and 2, further comprising the steps of:

- comparing, at the server, the score of performance of the task for the first user with a predetermined threshold, and

- adjusting the user skill level for the first user based on a result of the comparison.

4. The method according to claim 3, further comprising the step of:

- presenting, using the GUI of the first computing device, the adjusted user skill level.

5. The method according to any one of the preceding claims, wherein the step of assigning the task to the first user is dependent on the user skill level.

6. The method according to any one of the preceding claims, wherein the step of determining the score of performance is at least partly dependent on an amount of time elapsed between presenting the task at GUI of the first computing device and receiving the feedback information.

7. The method according to any one of the preceding claims, wherein the step of determining the score of performance is at least partly dependent on a user rating received at the server.

8. The method according to claim 7, wherein the user rating is provided by at least one of an end user and an expert operator of the security system.

9. The method according to any one of the preceding claims, further comprising the step of:

- receiving, through the GUI, consent from the first user to participate in gamification.

10. The method according to any one of the preceding claims, wherein the feedback information is received from a security device comprised with the security system, wherein the security device is configured to carry out predetermined security task.

11. The method according to any one of the preceding claims, wherein the security service event is an at least partly fabricated security service event.

12. The method according to claim 11, wherein the at least partly fabricated security service event is based on a previously recorded security service event.

13. A security system adapted to apply gamification techniques to a security service provided by the security system, wherein the security system comprises:

- a first computing device having a graphical user interface (GUI) adapted to be handled by a first user, the first user being assigned a user skill level, and

- a server connected to the first computing device over a network, wherein the server implements a gamification environment to process a plurality of security service events,

wherein security system is configured to:

- receive, at the server, a notification of at least one security service event; - determine, from the notification, a task to be performed to handle the at least one security service event, wherein the task is associated with a task skill level;

- assign, at the server, the task to the first user;

- present, using the GUI of the first computing device, the task to be performed by the first user;

- receive, at the server, feedback information relating to completion of the task, and

- determine, at the server, a score of performance of the task for the first user based on the task, the task skill level and the user skill level.

14. A computer program product comprising a non-transitory computer readable medium having stored thereon computer program means for operating a security system adapted to apply gamification techniques to a security service provided by the security system, wherein the security system comprises:

- a first computing device having a graphical user interface (GUI) adapted to be handled by a first user, the first user being assigned a user skill level, and

- a server connected to the first computing device over a network, wherein the server implements a gamification,

wherein the computer program product comprises:

- code for receiving, at the server, a notification of at least one security service event;

- code for determining, from the notification, a task to be performed to handle the at least one security service event, wherein the task is associated with a task skill level;

- code for assigning, at the server, the task to the first user;

- code for presenting, using the GUI of the first computing device, the task to be performed by the first user;

- code for receiving, at the server, feedback information relating to completion of the task, and

- code for determining, at the server, a score of performance of the task for the first user based on the task, the task skill level and the user skill level.