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In order to address a conventional problem that it is difficult to understand important items from the viewpoint of an organization, an information processing apparatus in which two or more pieces of organization response information are stored, the information containing, for each of two or more members belonging to the organizations, two or more pieces of item response information having an item identifier for identifying an item regarding an organization, and response information containing satisfaction level information of a member to the item, includes: an item score acquiring unit that performs statistical processing on the response information of the members to the two or more items contained in the two or more pieces of organization response information, thereby acquiring an item score for each organization and for each item; an overall score acquiring unit that acquires an overall score for each organization, using the two or more item scores from the two or more pieces of organization response information; an influence level acquiring unit that acquires, for each item, an level of influence of the item on overall scores using the two or more item scores and the two or more overall scores; and an influence level output unit that outputs the level of influence in association with each item. Accordingly, it is possible to understand important items with ease from the viewpoint of an organization.
