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1. (WO2002086824) TERMINAL LIBRE-SERVICE
Note: Texte fondé sur des processus automatiques de reconnaissance optique de caractères. Seule la version PDF a une valeur juridique

Claims

1. A self-service terminal (12) for soliciting non-transaction responses from a user, the terminal (12) comprising a user interface (27) , means for identifying a user (33), means for accessing a database storing question profile data (34) , means for determining whether an identified user is to be presented with a question (38) ; and means for updating the database in response to a user's response to a question (38) .

2. A terminal according to claim 1, wherein the database (34) includes an application that determines whether an identified user matches a participant profile, so that an identified user is only asked a question if they meet the participant profile.

3. A terminal according to claim 1 or 2 , wherein multiple questions are presented to each user.

4. A terminal according to any preceding claim, where the terminal is an ATM.

5. A terminal according to claim 5 , wherein the ATM presents the user with a question during a transaction.

6. A method of operating a self-service terminal, the method comprising the steps of: obtaining one or more survey questions from a third party; providing selected self-service terminal (SST) users with a selected survey question via the self-service terminal; detecting the users ' responses to the survey question; and providing details of the responses to the third party.

7. A method according to claim 6, wherein the method includes the additional step of: charging the third party for the provision of the survey.

8. A network (10) of self-service terminals (12), the network comprising: a database (34) for storing user information; an interaction control manager (38) ; and a campaign control manager (36) for storing questions to be posed to users; where the interaction control manager (38) determines which questions are to be posed to which users, and stores responses received from the users .