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1. WO2004059540 - PLANIFICATION DE RESSOURCES POUR L'EXECUTION D'UN SERVICE

Note: Texte fondé sur des processus automatiques de reconnaissance optique de caractères. Seule la version PDF a une valeur juridique

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Claims

1. A computer system for scheduling resources needed to perform service actions, the system comprising:
an engine that associates, based on user input, resource information with task items that need to be completed as part of performing a service action; and a repository of resource information associable with the task items, the repository including human resource information, reusable resource information, and non-reusable resource information, wherein:
the human resource information includes availability information for human resources,
the reusable resource information includes availability information for reusable resources, and
the non-reusable resource information includes availability information for non-reusable resources.

2. The system of claim 1 wherein:
the repository includes non-resource constraint information, and
the engine associates, based on user input and non-resource constraint information, resource information with task items.

3. The system of claim 2 wherein the non-resource constraint information is provided to the repository of resource information from a computer system other than the computer system for scheduling resources.
4. The system of claim 2 or 3, wherein the non-resource constraint information comprises information about contractual requirements.

5. The system of one of the preceding claims, wherein the availability information for human resources comprises availability information for individuals.

6. The system of one of the preceding claims, wherein the availability information for human resources comprises availability information for groups of individuals.

7. The system of one of the preceding claims, wherein the availability information for reusable resources comprises availability information for tools.

8. The system of one of the preceding claims, wherein the availability information for reusable resources comprises availability information for work areas.

9. The system of one of the preceding claims, wherein the availability information for non-reusable resources comprises availability information for spare parts.

10. The system of one of the preceding claims, wherein:
the task items include a human resource skill requirement,
the human resource information includes a indication of a skill possessed by particular human resources that are represented in the human resource information, and
the engine associates a particular human resource with a particular task item only when the indication of the skill possessed by the particular human resource matches the human resource skill requirement of the task item.

11. The system of one of the preceding claims, wherein:
the task items include a tool characteristic,
the reusable resource information includes an indication of a tool characteristic for particular tools that are represented in the reusable resource information, and
the engine associates a particular tool with a particular task item only when the indication of the tool characteristic for a particular tool matches the tool characteristic of the task item.

12. The system of one of the preceding claims, wherein the availability information for human resources is provided to the repository of resource information from a computer system other than the computer system for scheduling resources.

13. The system of one of the preceding claims, wherein the availability information for reusable resources is provided to the repository of resource information from a computer system other than the computer system for scheduling resources.

14. The system of one of the preceding claims, wherein the availability information for non-reusable resources is provided to the repository of resource information from a computer system other than the computer system for scheduling resources.

15. The system of one of the preceding claims, wherein the engine and the repository of resource information are capable of communicating using a net-work with mobile clients.

16. The system of claim 15 wherein the engine is configured to send, to each mobile client, resource information associated with task items that need to be completed as part of performing a particular service action.

17. The system of claim 15 or 16, wherein the engine is configured to receive, from each mobile client, user input for the purpose of associating resource information with a particular task item.

18. A data repository comprising resource information associated with task items that need to be completed as part of performing a service action, the repository including human resource information and reusable resource information, wherein:
the human resource information includes availability information for human resources, and
the reusable resource information includes availability information for reus- able resources.

19. The data repository of claim 18 wherein:
the repository further comprises non-reusable resource information, and the non-reusable resource information includes availability information for non-reusable resources.

20. The data repository of claim 18 or 19, wherein the repository further comprises non-resource constraint information capable of being associated with task items.
21. A computer-implemented method for scheduling resources needed to perform service actions, the method comprising:
associating, based on user input, resource information with task items that need to be completed as part of performing a service action; and
storing resource information associated with the task items, the resource information including human resource information, reusable resource information, and non-reusable resource information, wherein:
the human resource information includes availability information for human resources,
the reusable resource information includes availability information for reusable resources, and
the non-reusable resource information includes availability information for non-reusable resources.
22. The method of claim 21 further comprising:
storing non-resource constraint information, and
associating, based on user input and non-resource constraint information, resource information with task items.

23. The method of claim 21 or 22, wherein the non-resource constraint information is provided from a computer system other than a computer system used for scheduling resources.

24. The method of claim 22 wherein the non-resource constraint infor-mation comprises information about contractual requirements.

25. A computer-readable medium or propagated signal having embodied thereon a computer program configured to schedule the performance of service actions, the medium or signal comprising one or more code segments config-ured to:
associate, based on user input, resource information with task items that need to be completed as part of performing a service action; and
store resource information associated with the task items, the resource information including human resource information, reusable resource information, and non-reusable resource information, wherein:
the human resource information includes availability information for human resources,
the reusable resource information includes availability information for reusable resources, and
the non-reusable resource information includes availability information for non-reusable resources.

26. The medium or signal of claim 25 wherein the one or more code segments are further configured to:
store non-resource constraint information, and
associate, based on user input and non-resource constraint information, resource information with task items.

27. The medium or signal of claim 25 or 26, wherein the non-resource constraint information is provided from a computer system other than a computer system used for scheduling resources.

28. The medium or signal of claim 25, 26 or 27, wherein the non-resource constraint information comprises information about contractual require-ments.