Processing

Please wait...

Settings

Settings

Goto Application

1. EP2875443 - INTEGRATING CO-BROWSING WITH OTHER FORMS OF INFORMATION SHARING

Office
European Patent Office
Application Number 13819517
Application Date 08.07.2013
Publication Number 2875443
Publication Date 27.05.2015
Publication Kind A4
IPC
G06F 17/30
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
17Digital computing or data processing equipment or methods, specially adapted for specific functions
30Information retrieval; Database structures therefor
CPC
G06Q 30/016
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
01Customer relationship, e.g. warranty
016Customer service, i.e. after purchase service
G06F 16/954
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
90Details of database functions independent of the retrieved data types
95Retrieval from the web
954Navigation, e.g. using categorised browsing
G06F 40/143
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
10Text processing
12Use of codes for handling textual entities
14Tree-structured documents
143Markup, e.g. Standard Generalized Markup Language [SGML] or Document Type Definition [DTD]
G06F 16/9577
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
90Details of database functions independent of the retrieved data types
95Retrieval from the web
957Browsing optimisation, e.g. caching or content distillation
9577Optimising the visualization of content, e.g. distillation of HTML documents
G06F 3/0484
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
048Interaction techniques based on graphical user interfaces [GUI]
0484for the control of specific functions or operations, e.g. selecting or manipulating an object or an image, setting a parameter value or selecting a range
H04L 51/046
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
04Real-time or near real-time messaging, e.g. instant messaging [IM]
046interacting with other applications or services
Applicants GLANCE NETWORKS INC
Inventors MENDEZ DEBBY
HARDEBECK ED
BAKER RICH
TOPOLCIC CLAUDIO
Designated States
Priority Data 201261673629 19.07.2012 US
201361776016 11.03.2013 US
Title
(DE) INTEGRATION VON CO-BROWSING MIT ANDEREN FORMEN VON GEMEINSAMER INFORMATIONSNUTZUNG
(EN) INTEGRATING CO-BROWSING WITH OTHER FORMS OF INFORMATION SHARING
(FR) INTÉGRATION DE CO-NAVIGATION AYANT D'AUTRES FORMES DE PARTAGE D'INFORMATIONS
Abstract
(EN)
A cobrowse service uses JavaScript to allow a web page shown in a user's browser to be viewed remotely. Updates to the web page are rendered into HTML and forwarded on the cobrowse session. Aspects of the web page that should not be visible are specified in a list of masked elements which prevents the JavaScript from transmitting the content of those elements on the cobrowse session. A person viewing the web page at the remote location can select objects to have those objects highlighted within the user's browser. Likewise the person viewing the web page may manipulate the objects by selecting objects and entering information into the objects. Updates to the web page are collected and aggregated such that only the most recent updates are forwarded on the cobrowse session. Updates that don't affect the DOM, such as hover state, are also transmitted on the session.

(FR)
L'invention concerne un service de co-navigation qui utilise JavaScript pour permettre à une page web présentée dans un navigateur d'un utilisateur d'être visualisée à distance. Des mises à jour apportées à la page web sont rendues en HTML et transférées sur la session de co-navigation. Des aspects de la page web qui ne devraient pas être visibles sont spécifiés dans une liste d'éléments masqués qui empêche JavaScript de transmettre le contenu de ces éléments sur la session de co-navigation. Une personne visualisant la page web au niveau de l'emplacement distant peut sélectionner des objets pour que ces objets soient mis en évidence dans le navigateur de l'utilisateur. D'une manière similaire, la personne visualisant la page web peut manipuler les objets par sélection d'objets et saisie d'informations dans les objets. Des mises à jour apportées à la page web sont collectées et agrégées de manière que seules les mises à jour les plus récentes soient transférées sur la session de co-navigation. Des mises à jour qui n'influent pas sur le DOM, telles qu'un état de survol, sont également transmises sur la session.