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1. WO2022047183 - CONTEXT-SENSITIVE CONVERSATIONAL INTERFACE

Publication Number WO/2022/047183
Publication Date 03.03.2022
International Application No. PCT/US2021/047994
International Filing Date 27.08.2021
IPC
G06F 21/45 2013.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
21Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
30Authentication, i.e. establishing the identity or authorisation of security principals
45Structures or tools for the administration of authentication
G06Q 40/02 2012.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
40Finance; Insurance; Tax strategies; Processing of corporate or income taxes
02Banking, e.g. interest calculation, credit approval, mortgages, home banking or on-line banking
G06F 16/2457 2019.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
20of structured data, e.g. relational data
24Querying
245Query processing
2457with adaptation to user needs
CPC
G06F 16/3322
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
30of unstructured textual data
33Querying
332Query formulation
3322using system suggestions
G06F 21/45
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
21Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
30Authentication, i.e. establishing the identity or authorisation of security principals
45Structures or tools for the administration of authentication
G06Q 30/0207
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
0207Discounts or incentives, e.g. coupons, rebates, offers or upsales
G06Q 40/02
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
40Finance; Insurance; Tax strategies; Processing of corporate or income taxes
02Banking, e.g. interest calculation, credit approval, mortgages, home banking or on-line banking
G06Q 40/06
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
40Finance; Insurance; Tax strategies; Processing of corporate or income taxes
06Investment, e.g. financial instruments, portfolio management or fund management
G10L 15/16
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
08Speech classification or search
16using artificial neural networks
Applicants
  • LIVEPERSON, INC. [US]/[US]
Inventors
  • D'ALESSANDRO, Angelo
Agents
  • LEZAK, Arriènne M.
  • WNUK, Jacek Marek
  • AUSTIN, Shelton W.
Priority Data
63/071,14027.08.2020US
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) CONTEXT-SENSITIVE CONVERSATIONAL INTERFACE
(FR) INTERFACE CONVERSATIONNELLE SENSIBLE AU CONTEXTE
Abstract
(EN) A context-aware account management system is described. The system receives a partial request and parses the partial request to identify one or more characters in the partial request. The system determines a plurality of valid requests that include the one or more characters, for instance in response to querying one or more data structures and/or generating the valid requests using a trained machine learning model. The system generates a suggested request by selecting one of the plurality of valid requests, and in some cases, by identifying valid values for variables within the selected one of the plurality of valid requests by querying one or more data structures and/or generating the valid values using a trained machine learning model. The system outputs the suggested request and receives a confirmation in response. The system performs an action using a user account indicated by the suggested request.
(FR) Système de gestion de compte sensible au contexte. Le système reçoit une demande partielle et analyse la demande partielle pour identifier un ou plusieurs caractères dans la demande partielle. Le système détermine une pluralité de demandes valides qui comprennent le ou les caractères, par exemple en réponse à l'interrogation d'une ou de plusieurs structures de données et/ou la génération des demandes valides à l'aide d'un modèle d'apprentissage automatique entraîné. Le système génère une demande suggérée par la sélection d'une demande parmi la pluralité de demandes valides, et dans certains cas, en identifiant des valeurs valides pour des variables à l'intérieur de la demande sélectionnée parmi la pluralité de demandes valides en interrogeant une ou plusieurs structures de données et/ou en générant les valeurs valides à l'aide d'un modèle d'apprentissage automatique entraîné. Le système délivre la demande suggérée et reçoit une confirmation en réponse. Le système réalise une action à l'aide d'un compte d'utilisateur indiqué par la demande suggérée.
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