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1. WO2022011161 - PRIORITIZING ALERTS IN INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEMS

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Publication Number WO/2022/011161
Publication Date 13.01.2022
International Application No. PCT/US2021/040921
International Filing Date 08.07.2021
IPC
G06F 15/18 2006.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
15Digital computers in general; Data processing equipment in general
18in which a program is changed according to experience gained by the computer itself during a complete run; Learning machines
CPC
G06F 11/3006
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3003Monitoring arrangements specially adapted to the computing system or computing system component being monitored
3006where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems
G06F 11/3055
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3055Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available
G06F 11/3082
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3065Monitoring arrangements determined by the means or processing involved in reporting the monitored data
3072where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
3082the data filtering being achieved by aggregating or compressing the monitored data
G06F 11/3495
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; ; Recording or statistical evaluation of user activity, e.g. usability assessment
3466Performance evaluation by tracing or monitoring
3495for systems
G06N 20/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
G06N 5/04
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
5Computer systems using knowledge-based models
04Inference methods or devices
Applicants
  • SERVICENOW, INC. [US]/[US]
Inventors
  • LEHMANN, Yaron
Agents
  • PARK, Jong, Andrew
Priority Data
16/926,50010.07.2020US
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) PRIORITIZING ALERTS IN INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEMS
(FR) CLASSEMENT PAR ORDRE DE PRIORITÉ D'ALERTES DANS DES SYSTÈMES DE GESTION DE SERVICES DE TECHNOLOGIE D'INFORMATIONS
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Abstract
(EN) A plurality of correlations is determined including by applying a machine learning model to a first plurality of features extracted from a plurality of information technology and operations management alerts and information technology service management reporting data. Each correlation of the plurality of correlations is between a corresponding one of the plurality of information technology and operations management alerts and at least one corresponding portion of the information technology service management reporting data. The information technology service management reporting data includes at least one urgency indicator. A prioritized list of information technology and operations management alerts is generated based at least in part on the determined plurality of correlations and the at least one urgency indicator. The prioritized list of information technology and operations management alerts is organized based at least in part on relative priorities of the alerts.
(FR) Une pluralité de corrélations est déterminée, comprenant l'application d'un modèle d'apprentissage automatique à une première pluralité de caractéristiques extraites d'une pluralité de technologies d'informations et d'alertes de gestion d'opérations et de données de rapport de gestion de service de technologie d'informations. Chaque corrélation de la pluralité de corrélations se trouve entre une technologie correspondante de la pluralité de technologies d'informations et des alertes de gestion d'opérations et au moins une partie correspondante des données de rapport de gestion de service de technologie d'informations. Les données de rapport de gestion de service de technologie d'informations comprennent au moins un indicateur d'urgence. Une liste priorisée de technologie d'informations et d'alertes de gestion d'opérations est générée sur la base, au moins en partie, de la pluralité déterminée de corrélations et du ou des indicateurs d'urgence. La liste priorisée de technologie d'informations et d'alertes de gestion d'opérations est organisée sur la base, au moins en partie, des priorités relatives des alertes.
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