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1. WO2022010995 - METHODS AND SYSTEMS FOR DYNAMICALLY GENERATING CONTEXTUAL USER INTERFACE ELEMENTS

Publication Number WO/2022/010995
Publication Date 13.01.2022
International Application No. PCT/US2021/040659
International Filing Date 07.07.2021
IPC
G06F 9/451 2018.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
9Arrangements for program control, e.g. control units
06using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
44Arrangements for executing specific programs
451Execution arrangements for user interfaces
G06F 16/958 2019.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
90Details of database functions independent of the retrieved data types
95Retrieval from the web
958Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
G06Q 10/02 2012.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
02Reservations, e.g. for tickets, services or events
G06Q 50/14 2012.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
10Services
14Travel agencies
G06F 21/31 2013.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
21Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
30Authentication, i.e. establishing the identity or authorisation of security principals
31User authentication
Applicants
  • TRIPACTIONS, INC. [US]/[US]
Inventors
  • BARNETT, Connor Jennings
  • OZTURK, Ali
  • LECHNER, Alexander
  • MELISI, Carlo
Agents
  • GILBERT, Cynthia M.
Priority Data
63/050,54410.07.2020US
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) METHODS AND SYSTEMS FOR DYNAMICALLY GENERATING CONTEXTUAL USER INTERFACE ELEMENTS
(FR) PROCÉDÉS ET SYSTÈMES DE PRODUCTION DYNAMIQUE D'ÉLÉMENTS D'INTERFACE UTILISATEUR CONTEXTUELLE
Abstract
(EN) A method for dynamically generating at least one contextual user interface element within a user interface and establishing a connection between a first computing device associated with a user of the user interface and a second computing device associated with a contact center agent includes analyzing, by a user interface display component executing on a first computing device, a uniform resource locator of a web page while a user views the web page on a second computing device. The user interface display component identifies a plurality of support topics, accesses profile data associated with the user, and determines whether the profile data identifies an existing travel reservation. The user interface display component generates a first subset of the plurality of support topics and modifies a user interface displayed by the web page to include a user interface element associated with a support topic in the first subset.
(FR) Selon l'invention, un procédé de production dynamique d'au moins un élément d'interface utilisateur contextuelle dans une interface utilisateur et d'établissement d'une connexion entre un premier dispositif informatique associé à un utilisateur de l'interface utilisateur et un deuxième dispositif informatique associé à un agent de centre de contact comprend l'analyse, par un composant d'affichage d'interface utilisateur s'exécutant sur un premier dispositif informatique, d'un localisateur uniforme de ressources d'une page Web pendant qu'un utilisateur consulte la page Web sur un deuxième dispositif informatique. Le composant d'affichage d'interface utilisateur identifie une pluralité de sujets d'assistance, accède à des données de profil associées à l'utilisateur, et détermine si les données de profil identifient une réservation de voyage existante. Le composant d'affichage d'interface utilisateur produit un premier sous-ensemble de la pluralité de sujets d'assistance et modifie une interface utilisateur affichée par la page Web pour inclure un élément d'interface utilisateur associé à un sujet d'assistance dans le premier sous-ensemble.
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