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1. WO2021060391 - INFORMATION PROVIDING METHOD, INFORMATION PROVIDING SYSTEM, INFORMATION PROVIDING DEVICE, AND COMPUTER PROGRAM

Publication Number WO/2021/060391
Publication Date 01.04.2021
International Application No. PCT/JP2020/036093
International Filing Date 24.09.2020
IPC
G10L 15/10 2006.01
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
08Speech classification or search
10using distance or distortion measures between unknown speech and reference templates
G10L 15/22 2006.01
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
22Procedures used during a speech recognition process, e.g. man-machine dialog
G06F 3/01 2006.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
G06F 3/16 2006.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
16Sound input; Sound output
CPC
G06F 3/01
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
G06F 3/16
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
16Sound input; Sound output
G10L 15/10
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
08Speech classification or search
10using distance or distortion measures between unknown speech and reference templates
G10L 15/22
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
22Procedures used during a speech recognition process, e.g. man-machine dialogue
Applicants
  • TradFit株式会社 TRADFIT CO., LTD. [JP]/[JP]
Inventors
  • 戸田良樹 TODA, Yoshiki
  • 徐 詩博 HSU, Shih po
Agents
  • 河野 英仁 KOHNO, Hideto
  • 河野 登夫 KOHNO, Takao
Priority Data
2019-17757327.09.2019JP
Publication Language Japanese (JA)
Filing Language Japanese (JA)
Designated States
Title
(EN) INFORMATION PROVIDING METHOD, INFORMATION PROVIDING SYSTEM, INFORMATION PROVIDING DEVICE, AND COMPUTER PROGRAM
(FR) PROCÉDÉ DE FOURNITURE D'INFORMATIONS, SYSTÈME DE FOURNITURE D'INFORMATIONS, DISPOSITIF DE FOURNITURE D'INFORMATIONS ET PROGRAMME INFORMATIQUE
(JA) 情報提供方法、情報提供システム、情報提供装置及びコンピュータプログラム
Abstract
(EN)
Provided are an information providing method, an information providing system, an information providing device, and a computer program, which use voice and text input/output as appropriate to provide information. The information providing system according to the present embodiment comprises: a user interface installed in a lodging facility; a request acquisition unit that acquires a request based on a voice inputted to the user interface; a response information acquisition unit that acquires, from a database, response information corresponding to the request acquired by the request acquisition unit; a voice output processing unit that performs processing in which the user interface is caused to output, as voice, the response information acquired by the response information acquisition unit; and an information providing device having a processing unit that performs processing switching to an automatic response via text input/output if the response information cannot be acquired from the database.
(FR)
L'invention concerne un procédé de fourniture d'informations, un système de fourniture d'informations, un dispositif de fourniture d'informations et un programme informatique, qui utilisent une entrée/sortie vocale et textuelle selon les besoins pour fournir des informations. Le système de fourniture d'informations selon le présent mode de réalisation comprend : une interface utilisateur installée dans un établissement d'hébergement; une unité d'acquisition de requête qui acquiert une requête sur la base d'une voix entrée dans l'interface utilisateur; une unité d'acquisition d'informations de réponse qui acquiert, à partir d'une base de données, des informations de réponse correspondant à la requête acquise par l'unité d'acquisition de requête; une unité de traitement de sortie vocale qui effectue un traitement dans lequel l'interface utilisateur est amenée à délivrer, sous forme vocale, les informations de réponse acquises par l'unité d'acquisition d'informations de réponse; et un dispositif de fourniture d'informations comportant une unité de traitement qui effectue une commutation de traitement vers une réponse automatique par l'intermédiaire de l'entrée/sortie textuelle si les informations de réponse ne peuvent pas être acquises à partir de la base de données.
(JA)
音声及びテキストの入出力を適宜に利用して情報を提供する情報提供方法、情報提供システム、情報提供装置及びコンピュータプログラムを提供する。 本実施の形態に係る情報提供システムは、宿泊施設に設置されるユーザインタフェースと、前記ユーザインタフェースに入力された音声に基づくリクエストを取得するリクエスト取得部、前記リクエスト取得部が取得したリクエストに対応する応答情報をデータベースから取得する応答情報取得部、前記応答情報取得部が取得した応答情報を前記ユーザインタフェースに音声で出力させる処理を行う音声出力処理部、及び、前記データベースから前記応答情報を取得できない場合に、テキストの入出力による自動応答へ切り替える処理を行う処理部を有する情報提供装置とを備える。
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