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1. WO2021041025 - SYSTEM AND METHOD FOR PUBLIC SAFETY ANSWERING POINT TO EMERGENCY OPERATIONS CENTER COMMUNICATIONS

Publication Number WO/2021/041025
Publication Date 04.03.2021
International Application No. PCT/US2020/045838
International Filing Date 12.08.2020
IPC
H04M 3/51 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention
CPC
G08B 25/006
GPHYSICS
08SIGNALLING
BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
25Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
006Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance
G08B 26/004
GPHYSICS
08SIGNALLING
BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
26Alarm systems in which substations are interrogated in succession by a central station
004with common interrogation of substations
H04M 3/5116
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention ; , e.g. call or contact centers for telemarketing
5116for emergency applications
H04M 3/5175
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention ; , e.g. call or contact centers for telemarketing
5175Call or contact centers supervision arrangements
H04M 3/523
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention ; , e.g. call or contact centers for telemarketing
523with call distribution or queueing
Applicants
  • MOTOROLA SOLUTIONS, INC. [US]/[US]
Inventors
  • SCHULER, Francesca,
  • VENHUIZEN, Ross,
  • DURAN, James C.,
  • SMITH, Jeremy,
Agents
  • PAGAR, Preetam B.,
  • DOUTRE, Barbara R.,
  • MACINTYRE, John B.,
  • KUMARESAN, Raguraman,
  • HAAS, Kenneth A.,
  • NESHEIWAT, Michael,
  • HAMMOND, Daniel A.,
  • BESTOR, Daniel R.,
Priority Data
16/554,67729.08.2019US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) SYSTEM AND METHOD FOR PUBLIC SAFETY ANSWERING POINT TO EMERGENCY OPERATIONS CENTER COMMUNICATIONS
(FR) SYSTÈME ET PROCÉDÉ DE COMMUNICATION ENTRE CENTRE DE RÉCEPTION DES APPELS D'URGENCE ET CENTRE D'OPÉRATIONS D'URGENCE
Abstract
(EN)
A method for public safety answering point to emergency operations center communications is provided. The method may comprise monitoring incidents at a public safety answering point (PSAP) to determine how many incidents are emergency operations center (EOC) affecting incidents. The method may further comprise determining a PSAP status, the status based in part on the EOC affecting incidents. The method may further comprise sending the PSAP status to an EOC, wherein the EOC determines if a response will be initiated, based, in part, on the PSAP status. The method may further comprise receiving an indication from the EOC that the response will be initiated. The method may further comprise altering a PSAP operations based on the EOC initiating the response.
(FR)
L'invention concerne un procédé de communication entre un centre de réception des appels d'urgence et un centre d'opérations d'urgence. Le procédé peut comprendre la surveillance d'incidents au niveau d'un centre de réception des appels d'urgence (PSAP) pour déterminer combien d'incidents sont des incidents affectant le centre d'opérations d'urgence (EOC). Le procédé peut en outre comprendre la détermination d'un état de PSAP, l'état étant basé en partie sur les incidents affectant l'EOC. Le procédé peut en outre comprendre l'envoi de l'état du PSAP à un EOC, l'EOC déterminant si une réponse sera initiée, sur la base, en partie, de l'état du PSAP. Le procédé peut en outre comprendre la réception d'une indication de l'EOC indiquant que la réponse sera initiée. Le procédé peut en outre comprendre la modification d'une opération du PSAP sur la base de l'EOC initiant la réponse.
Also published as
Latest bibliographic data on file with the International Bureau