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1. WO2020230388 - METHOD, SERVER, CLIENT, AND PROGRAM FOR ASSISTING CALL

Publication Number WO/2020/230388
Publication Date 19.11.2020
International Application No. PCT/JP2020/005497
International Filing Date 13.02.2020
IPC
G06F 13/00 2006.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
13Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
CPC
G06F 3/0481
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
048Interaction techniques based on graphical user interfaces [GUI]
0481based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
G06F 3/14
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
14Digital output to display device ; ; Cooperation and interconnection of the display device with other functional units
G06Q 10/06311
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
063Operations research or analysis
0631Resource planning, allocation or scheduling for a business operation
06311Scheduling, planning or task assignment for a person or group
G06Q 30/016
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
01Customer relationship, e.g. warranty
016Customer service, i.e. after purchase service
H04L 65/1069
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
65Network arrangements or protocols for real-time communications
10Signalling, control or architecture
1066Session control
1069Setup
H04M 3/46
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
Applicants
  • 株式会社インターネットイニシアティブ INTERNET INITIATIVE JAPAN INC. [JP]/[JP]
Inventors
  • 高山 将孝 TAKAYAMA, Masataka
  • 中井 優志 NAKAI, Yushi
  • 田中 義久 TANAKA, Yoshihisa
  • 浅野 貴大 ASANO, Takahiro
  • 中神 雄太 NAKAGAMI, Yuta
  • 神戸 淳 KAMBE, Jun
  • 片岡 邦夫 KATAOKA, Kunio
Agents
  • 山本 修 YAMAMOTO, Osamu
  • 宮前 徹 MIYAMAE, Toru
  • 中西 基晴 NAKANISHI, Motoharu
  • 大牧 綾子 OHMAKI, Ayako
Priority Data
2019-08963110.05.2019JP
Publication Language Japanese (ja)
Filing Language Japanese (JA)
Designated States
Title
(EN) METHOD, SERVER, CLIENT, AND PROGRAM FOR ASSISTING CALL
(FR) PROCÉDÉ, SERVEUR, CLIENT ET PROGRAMME D'AIDE APPORTÉE À UN APPEL
(JA) 呼出を支援するための方法、サーバ、クライアント、及びプログラム
Abstract
(EN) Provided is a method for determining, when a failure occurs, a failure handling candidate as a calling target and calling the calling target through the internet. The method, which is performed upon occurrence of a failure by a server and assists a call to the calling target in a list in which failure handling candidates are determined as calling targets, includes: a step for calling, through the internet, a client of a calling target selected from the list; and a step for receiving, from the client of the selected calling target, a reply result indicating a result of an operation to the calling.
(FR) L'invention concerne un procédé permettant de déterminer, lorsqu'une défaillance se produit, un candidat de gestion de défaillance en tant que cible d'appel et d'appeler la cible d'appel par l'intermédiaire de l'internet. Le procédé, qui est exécuté lors de l'apparition d'une défaillance par un serveur et aide à acheminer un appel à la cible d'appel dans une liste dans laquelle des candidats de gestion de défaillance sont déterminés en tant que cibles d'appel, comprend : une étape d'appel, par l'internet, d'un client d'une cible d'appel sélectionnée dans la liste ; et une étape de réception, du client de la cible d'appel sélectionnée, d'un résultat de réponse indiquant un résultat d'une opération à l'appel.
(JA) 障害の発生時において、障害対応の候補者を呼出対象者として定め、インターネットを介して呼出対象者の呼出を行う方法を提供する。 障害の発生時において、障害対応の候補者を呼出対象者として定めたリスト内の呼出対象者に対する呼出を支援する、サーバによって実行される方法であって、インターネットを介して、リストから選択された呼出対象者のクライアントへ呼出を行うステップと、選択された呼出対象者のクライアントから呼出への操作の結果を示す応答結果を受信するステップとを備える、方法。
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