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1. WO2020198438 - DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING

Publication Number WO/2020/198438
Publication Date 01.10.2020
International Application No. PCT/US2020/024900
International Filing Date 26.03.2020
IPC
H04M 3/42 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
H04L 12/58 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
54Store-and-forward switching systems
58Message switching systems
H04M 3/51 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention
H04M 3/523 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention
523with call distribution or queuing
H04M 7/00 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
7Arrangements for interconnection between switching centres
CPC
G06F 40/30
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
30Semantic analysis
G06N 20/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
H04L 51/066
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
06Message adaptation based on network or terminal capabilities
066with adaptation of format
H04M 2203/651
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
2203Aspects of automatic or semi-automatic exchanges
65related to applications where calls are combined with other types of communication
651Text message transmission triggered by call
H04M 3/42382
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
42382Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
H04M 3/4936
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
487Arrangements for providing information services, e.g. recorded voice services, time announcements
493Interactive information services, e.g. directory enquiries ; ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
4936Speech interaction details
Applicants
  • LIVEPERSON, INC. [US]/[US]
Inventors
  • SALTER, Jeffrey
Agents
  • LEZAK, Arriènne M.
  • JENSEN, Philip D.
  • AUSTIN, Shelton W.
Priority Data
62/825,15328.03.2019US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING
(FR) TRAITEMENT DE MESSAGE DYNAMIQUE ET AGRÉGATION DE DONNÉES DANS UNE MESSAGERIE
Abstract
(EN)
A network device (e.g., a user's mobile phone) may be used to make a telephone call to a landline telephone associated with a client device (e.g., a business's device). If the telephone call is terminated, either the network device or the client device may generate a text message to the other and establish a communication session. The client device may present a variety of options to the network device of service requests that may be completed by text message. The network device may transmit the service request and the service request may be fulfilled by the client.
(FR)
La présente invention concerne un dispositif réseau (par ex., un téléphone mobile d'un utilisateur) qui peut être utilisé pour effectuer un appel téléphonique vers un téléphone fixe associé à un dispositif client (par ex., un téléphone d'entreprise). Si l'appel téléphonique est terminé, soit le dispositif réseau soit le dispositif client peut générer un message texte destiné à l'autre dispositif et établir une session de communication. Le dispositif client peut présenter diverses options au dispositif réseau de demandes de service qui peuvent être complétées par un message texte. Le dispositif réseau peut transmettre la demande de service et la demande de service peut être satisfaite par le client.
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