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1. WO2020194061 - MANAGING ROOM-BASED HOTEL COMMUNICATION TERMINAL CONTENT BASED ON GUEST INFORMATION

Publication Number WO/2020/194061
Publication Date 01.10.2020
International Application No. PCT/IB2020/000269
International Filing Date 26.03.2020
IPC
G06Q 50/12 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
10Services
12Hotels or restaurants
G06F 3/048 2013.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
048Interaction techniques based on graphical user interfaces
G06Q 30/02 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
H04L 12/16 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
02Details
16Arrangements for providing special services to substations
Applicants
  • THE HOTEL COMMUNICATION NETWORK, INC. [CA]/[CA]
Inventors
  • BIDNER, Kevin
  • BEHMKE, James, M.
Priority Data
62/823,80126.03.2019US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) MANAGING ROOM-BASED HOTEL COMMUNICATION TERMINAL CONTENT BASED ON GUEST INFORMATION
(FR) GESTION DE CONTENU DE TERMINAL DE COMMUNICATION DE CHAMBRE D'HÔTEL BASÉE SUR DES INFORMATIONS DE CLIENT
Abstract
(EN)
The techniques herein are directed generally to managing room-based hotel communication terminal content based on guest information. In one embodiment, a server receives registration information when a guest checks into a hotel including an identification of the guest and a particular assigned room, and then identifies a particular communication terminal that is associated therewith. Either the server or the particular communication terminal then queries a guest information database using the identification of the guest to determine a particular grouping associated with the guest, resulting in an interactive interface comprising customized content specific to the particular grouping associated with the guest. The particular communication terminal presents the interactive interface comprising customized content specific to the particular grouping associated with the guest on a corresponding GUI of the particular communication terminal.
(FR)
Les techniques selon l'invention concernent de façon générale la gestion d'un contenu de terminal de communication de chambre d'hôtel basée sur des informations de client. Dans un mode de réalisation, un serveur reçoit des informations d'enregistrement comprenant une identification du client et une chambre particulière attribuée lorsqu'un client s'enregistre dans un hôtel, puis identifie un terminal de communication particulier qui lui est associé. Le serveur ou le terminal de communication particulier interroge ensuite une base de données d'informations de client à l'aide de l'identification du client pour déterminer un groupe particulier associé au client, ce qui conduit à une interface interactive comprenant un contenu personnalisé spécifique au groupe particulier associé au client. Le terminal de communication particulier présente l'interface interactive comprenant un contenu personnalisé spécifique au groupe particulier associé au client sur une GUI correspondante du terminal de communication particulier.
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