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1. WO2020194059 - MANAGING HOTEL GUEST HOUSEKEEPING WITHIN AN AUTOMATED GUEST SATISFACTION AND SERVICES SCHEDULING SYSTEM

Publication Number WO/2020/194059
Publication Date 01.10.2020
International Application No. PCT/IB2020/000265
International Filing Date 25.03.2020
IPC
G06Q 10/06 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G06F 3/048 2013.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
048Interaction techniques based on graphical user interfaces
G06Q 30/02 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
G06Q 50/12 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
10Services
12Hotels or restaurants
Applicants
  • THE HOTEL COMMUNICATION NETWORK, INC. [CA]/[CA]
Inventors
  • BIDNER, Kevin
  • BEHMKE, James, M.
Priority Data
62/823,47425.03.2019US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) MANAGING HOTEL GUEST HOUSEKEEPING WITHIN AN AUTOMATED GUEST SATISFACTION AND SERVICES SCHEDULING SYSTEM
(FR) GESTION DE L'ENTRETIEN MÉNAGER POUR LES CLIENTS D'UN HÔTEL AU SEIN D'UN SYSTÈME DE PLANIFICATION DE SERVICE ET DE SATISFACTION CLIENT AUTOMATISÉ
Abstract
(EN)
The techniques herein are directed generally to managing hotel guest housekeeping within an automated guest satisfaction and services scheduling system. In particular, in the present disclosure, the techniques herein provide a method and system to allow guests to easily manage and schedule housekeeping services through the interactive interface. The interface may include various modal notifications regarding services, such as requesting the guest to enter their guest housekeeping preferences. The system then facilitates notification of a housekeeping services scheduler, and also allows the hotel to incentivize opting out of housekeeping services.
(FR)
De manière générale, les techniques de l'invention concernent la gestion de l'entretien ménager pour les clients d'un hôtel au sein d'un système de planification de services et de satisfaction client automatisé. En particulier, les techniques de l’invention concernent un procédé et un système permettant à des clients de gérer et de planifier facilement des services d’entretien ménager au moyen de l'interface interactive. L'interface peut comprendre diverses notifications modales concernant des services, par exemple demandant au client d'entrer ses préférences client en termes d’entretien ménager. Le système facilite ensuite la notification d'un planificateur de services d’entretien ménager et permet à l'hôtel de renoncer aux services d’entretien ménager.
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