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1. WO2020139406 - GENERATING AND/OR PRIORITIZING PRE-CALL CONTENT FOR RENDERING WHEN AWAITING ACCEPTANCE OF AN INCOMING CALL

Publication Number WO/2020/139406
Publication Date 02.07.2020
International Application No. PCT/US2019/013752
International Filing Date 16.01.2019
IPC
H04M 3/42 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
H04M 1/57 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
1Substation equipment, e.g. for use by subscribers
57Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
CPC
G06F 3/017
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
017Gesture based interaction, e.g. based on a set of recognized hand gestures
G06N 20/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
H04M 1/575
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
1Substation equipment, e.g. for use by subscribers
57Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
575Means for retrieving and displaying personal data about calling party
H04M 1/72519
H04M 1/72597
H04M 2203/25
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
2203Aspects of automatic or semi-automatic exchanges
25related to user interface aspects of the telephonic communication service
Applicants
  • GOOGLE LLC [US]/[US]
Inventors
  • FEUZ, Sandro
  • DESELAERS, Thomas
Agents
  • CUMMINS, Patrick
  • HIGDON, Scott
  • SALAZAR, John
  • SHUMAKER, Brantley
Priority Data
62/785,56327.12.2018US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) GENERATING AND/OR PRIORITIZING PRE-CALL CONTENT FOR RENDERING WHEN AWAITING ACCEPTANCE OF AN INCOMING CALL
(FR) GÉNÉRATION ET/OU HIÉRARCHISATION DE CONTENUS PRÉ-APPEL EN VUE D'UN RENDU LORS DE L'ATTENTE D'ACCEPTATION D'UN APPEL ENTRANT
Abstract
(EN)
Implementations set forth herein relate to generating a pre-call analysis for one or more users that are receiving and/or initializing a call with one or more other users, and/or prioritizing pre-call content according to whether security-related value was gleaned from provisioning certain pre-call content. One or more machine learning models can be employed for determining the pre-call content to be cached and/or presented prior to a user accepting a call from another user. Feedback provided before, during, and/or after the call can be used as a basis from which to prioritize certain content and/or sources of content when generating pre-call content for a subsequent call. Other information, such as contextual data (e.g., calendar entries, available peripheral devices, location, etc.) corresponding to the previous call and/or the subsequent call, can also be used as a basis from which to provide a pre-call analysis.
(FR)
Selon des modes de réalisation, l'invention concerne la génération d'une analyse pré-appel pour un ou plusieurs utilisateurs qui sont en train de recevoir et/ou de lancer un appel avec un ou plusieurs autres utilisateurs, et/ou la hiérarchisation de contenus pré-appel selon qu'une valeur relative à la sécurité a été glanée ou non à partir de la fourniture de certains contenus pré-appel. Un ou plusieurs modèles d'apprentissage automatique peuvent être utilisés pour déterminer les contenus pré-appel à mettre en cache et/ou à présenter avant qu'un utilisateur n'accepte un appel provenant d'un autre utilisateur. Une rétroaction fournie avant, pendant et/ou après l'appel peut être utilisée comme base pour hiérarchiser certains contenus et/ou certaines sources de contenu lors de la génération de contenus pré-appel pour un appel suivant. D'autres informations, telles que des données contextuelles (par exemple, des entrées de calendrier, des dispositifs périphériques disponibles, l'emplacement, etc.) correspondant à l'appel précédent et/ou à l'appel suivant, peuvent également être utilisées comme base pour fournir une analyse pré-appel.
Also published as
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