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1. WO2020114584 - METHOD AND TECHNICIAN ALLOCATING SYSTEM FOR ALLOCATING A FIELD TECHNICIAN

Publication Number WO/2020/114584
Publication Date 11.06.2020
International Application No. PCT/EP2018/083582
International Filing Date 05.12.2018
IPC
H04L 12/24 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
02Details
24Arrangements for maintenance or administration
G06Q 10/06 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
CPC
G06Q 10/06311
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
063Operations research or analysis
0631Resource planning, allocation or scheduling for a business operation
06311Scheduling, planning or task assignment for a person or group
G06Q 10/063112
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
063Operations research or analysis
0631Resource planning, allocation or scheduling for a business operation
06311Scheduling, planning or task assignment for a person or group
063112Skill-based matching of a person or a group to a task
G06Q 50/32
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
30Transportation; Communications
32Post and telecommunications
H04L 41/06
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
06involving management of faults or events or alarms
Applicants
  • TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) [SE]/[SE]
Inventors
  • INAM, Rafia
  • SUN, Bin
  • NIEMOELLER, Joerg
  • LINDSTRÖM, Daniel
  • VULGARAKIS FELJAN, Aneta
  • JIN, Yifei
Agents
  • ERICSSON
Priority Data
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) METHOD AND TECHNICIAN ALLOCATING SYSTEM FOR ALLOCATING A FIELD TECHNICIAN
(FR) PROCÉDÉ ET SYSTÈME D'AFFECTATION DE TECHNICIEN PERMETTANT D'AFFECTER UN TECHNICIEN DE TERRAIN
Abstract
(EN)
A method performed by a technician allocation system (110) for allocating a field technician is provided. The technician allocation system (110) identifies features f1... fn of a received new work order to be executed. The technician allocation system (110) then obtains a similarity score for the identified features f1... fn, wherein the similarity score is related to how similar the new work order is to previously executed old work orders with respect to the identified features. The technician allocation system 110 also obtains, for a set of field technicians candidates, a field technician experience score for the identified features f1... fn. The technician allocation system (110) then matches the field technician candidates with the features f1... fn for the new work order based on the obtained field technician experience scores and the similarity scores and allocates at least one of the field technicians for executing the new work order, based on the matching.
(FR)
L'invention concerne un procédé appliqué par un système d'affectation de technicien (110) permettant d'affecter un technicien de terrain. Le système d'affectation de technicien (110) exécute les étapes consistant à : identifier des caractéristiques f1... fn d'un nouvel ordre de travail reçu à exécuter; obtenir un score de similarité pour les caractéristiques identifiées f1... fn, le score de similarité étant lié au degré de similarité entre le nouvel ordre de travail et d'anciens ordres de travail exécutés précédemment en fonction des caractéristiques identifiées; pour un ensemble de techniciens de terrain candidats, obtenir un score d'expérience de technicien de terrain pour les caractéristiques identifiées f1... fn; mettre en correspondance les techniciens de terrain candidats et les caractéristiques f1... fn relatives au nouvel ordre de travail sur la base des scores d'expérience des techniciens de terrain et des scores de similarité obtenus; et, sur la base de la mise en correspondance, affecter au moins un des techniciens de terrain à l'exécution du nouvel ordre de travail.
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