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1. WO2020113850 - IMPLEMENTATION METHOD FOR CALL-BASED AUTHENTICATION SYSTEM, SYSTEM, AND READABLE STORAGE MEDIUM

Publication Number WO/2020/113850
Publication Date 11.06.2020
International Application No. PCT/CN2019/078526
International Filing Date 18.03.2019
IPC
H04M 3/493 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
487Arrangements for providing information services, e.g. recorded voice services or time announcements
493Interactive information services, e.g. directory enquiries
H04M 3/51 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention
G10L 15/26 2006.01
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
26Speech to text systems
G06Q 30/06 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
06Buying, selling or leasing transactions
CPC
G06Q 30/0633
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
06Buying, selling or leasing transactions
0601Electronic shopping
0633Lists, e.g. purchase orders, compilation or processing
G10L 15/26
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
26Speech to text systems
H04M 3/4936
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
487Arrangements for providing information services, e.g. recorded voice services, time announcements
493Interactive information services, e.g. directory enquiries ; ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
4936Speech interaction details
H04M 3/5183
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention ; , e.g. call or contact centers for telemarketing
5183Call or contact centers with computer-telephony arrangements
Applicants
  • 深圳前海微众银行股份有限公司 WEBANK CO., LTD [CN]/[CN]
Inventors
  • 杨海军 YANG, Haijun
  • 徐倩 XU, Qian
  • 杨强 YANG, Qiang
Agents
  • 深圳市世纪恒程知识产权代理事务所 CENFO INTELLECTUAL PROPERTY AGENCY
Priority Data
201811502367.807.12.2018CN
Publication Language Chinese (ZH)
Filing Language Chinese (ZH)
Designated States
Title
(EN) IMPLEMENTATION METHOD FOR CALL-BASED AUTHENTICATION SYSTEM, SYSTEM, AND READABLE STORAGE MEDIUM
(FR) PROCÉDÉ DE MISE EN OEUVRE POUR SYSTÈME D'AUTHENTIFICATION BASÉ SUR DES APPELS, SYSTÈME ET SUPPORT DE STOCKAGE LISIBLE
(ZH) 电核系统实现方法、系统及可读存储介质
Abstract
(EN)
The present application discloses an implementation method for a call-based authentication system. The method comprises the following steps: acquiring a call-based authentication order on the basis of a call-based authentication management database, and calling a customer, corresponding to the call-based authentication order, at a call-based authentication time corresponding to the call-based authentication order; acquiring a dialogue question corresponding to the call-based authentication order, and while the customer is still on the phone, performing text to speech on the dialogue question and playing a resultant speech to the customer; when voice data corresponding to the dialogue question is received, updating the dialogue question on the basis of the voice data, text content acquired by means of voice recognition, and a dialogue rule; and if the updated dialogue question does not meet a call termination condition, using the updated dialogue question as a dialogue question, and continuing to perform the step of performing, when the customer is still on the phone, text to speech on the dialogue question and playing a resultant speech to the customer. The present application also discloses a call-based authentication system and a readable storage medium. The invention achieves intelligent call-based authentication to improve the service efficiency of call-based authentication.
(FR)
La présente invention concerne un procédé de mise en oeuvre pour un système d'authentification basé sur des appels. Le procédé comprend les étapes suivantes consistant à : acquérir un ordre d'authentification basé sur des appels à partir d'une base de données de gestion d'authentification basée sur des appels, et appeler un client, correspondant à l'ordre d'authentification basé sur des appels, à un moment d'authentification basé sur des appels correspondant à l'ordre d'authentification basé sur des appels; acquérir une question de dialogue correspondant à l'ordre d'authentification basé sur l'appel, et pendant que le client est toujours au téléphone, effectuer une mise en oeuvre du texte en parole sur la question de dialogue et reproduire la parole résultante pour le client; lorsque des données vocales correspondant à la question de dialogue sont reçues, mettre à jour la question de dialogue sur la base des données vocales, du contenu de texte acquis par reconnaissance vocale, et une règle de dialogue; et si la question de dialogue mise à jour ne satisfait pas à une condition de fin d'appel, utiliser la question de dialogue mise à jour en tant que question de dialogue, et poursuivre, lorsque le client est toujours au téléphone, l'étape de mise en oeuvre du texte en parole sur la question de dialogue et reproduire une parole résultante pour le client. La présente invention concerne en outre un système d'authentification basé sur des appels , et un support de stockage lisible. L'invention permet d'obtenir une authentification intelligente basée sur des appels pour améliorer l'efficacité de service de l'authentification basée sur des appels.
(ZH)
本申请公开了一种电核系统实现方法,包括以下步骤:基于电核管理数据库获取电核订单,在所述电核订单对应的电核时间拨打所述电核订单对应的客户电话,获取所述电核订单对应的对话问题,并在所述客户电话保持通话时,将所述对话问题通过语音合成后播放给客户,在接收到所述对话问题对应的语音数据时,基于所述语音数据、语音识别后的文字内容以及对话规则更新所述对话问题,当更新后的对话问题不满足通话结束条件时,将更新后的对话问题作为所述对话问题,并继续执行在所述客户电话保持通话时,将所述对话问题通过语音合成后播放给客户的步骤。本申请还公开了一种电核系统及可读存储介质。实现了电话核身的智能化,提升了电核的服务效率。
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