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1. WO2020110131 - METHOD AND CREW ALLOCATION SYSTEM FOR ALLOCATING A FIELD TECHNICIAN FOR EXECUTING A WORK ORDER

Publication Number WO/2020/110131
Publication Date 04.06.2020
International Application No. PCT/IN2018/050787
International Filing Date 27.11.2018
IPC
G06Q 10/06 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
CPC
G06Q 10/063112
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
063Operations research or analysis
0631Resource planning, allocation or scheduling for a business operation
06311Scheduling, planning or task assignment for a person or group
063112Skill-based matching of a person or a group to a task
G06Q 10/20
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
20Product repair or maintenance administration
Applicants
  • TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) [SE]/[SE]
  • MUJUMDAR, Anusha Pradeep [IN]/[IN] (SC)
Inventors
  • MUJUMDAR, Anusha Pradeep
  • BADRINATH, Ramamurthy
  • MOHALIK, Swarup Kumar
  • YAJNANARAYANA, Vijaya
Agents
  • SINGH, Manisha
Priority Data
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) METHOD AND CREW ALLOCATION SYSTEM FOR ALLOCATING A FIELD TECHNICIAN FOR EXECUTING A WORK ORDER
(FR) PROCÉDÉ ET SYSTÈME D'AFFECTATION D'ÉQUIPE PERMETTANT D'AFFECTER UN TECHNICIEN DE TERRAIN POUR EXÉCUTER UN ORDRE DE TRAVAIL
Abstract
(EN)
A method and a crew allocation system (100) for allocating a field technician for executing a work order on equipment (102) in a communication network (104). A set of tasks to be performed when executing the work order is identified and skills required for performing the identified tasks are also determined. Competencies of a set of candidate field technicians with respect to the required skills are further obtained (1:3), e.g. from a stored competency matrix, and at least one of the candidate field technicians is allocated (1:4) for executing (1:6) the work order on the equipment, based on the required skills and obtained competencies. The competency of the allocated field technician(s) may be updated (1:8) based on an execution report generated after execution of the work order.
(FR)
L'invention concerne un procédé et un système d'affectation d'équipe (100) permettant d'affecter un technicien de terrain pour exécuter un ordre de travail sur un équipement (102) dans un réseau de communication (104). Un ensemble de tâches à exécuter lors de l'exécution de l'ordre de travail est identifié et les compétences nécessaires pour effectuer les tâches identifiées sont également déterminées. Les compétences d'un ensemble de techniciens de terrain candidats par rapport aux compétences nécessaires sont aussi obtenues (1:3), par exemple à partir d'une matrice de compétences stockée, et au moins un des techniciens de terrain candidats est affecté (1:4) à l'exécution (1:6) de l'ordre de travail sur l'équipement, en fonction des compétences nécessaires et des compétences obtenues. La compétence du ou des techniciens de terrain affectés peut être mise à jour (1:8) en fonction d'un rapport d'exécution produit après l'exécution de l'ordre de travail.
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