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1. WO2020108342 - HOTLINE CALLING METHOD, DEVICE AND APPARATUS, AND STORAGE MEDIUM

Publication Number WO/2020/108342
Publication Date 04.06.2020
International Application No. PCT/CN2019/119274
International Filing Date 18.11.2019
IPC
H04M 3/50 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
H04M 3/42 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
CPC
H04M 3/42
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
H04M 3/487
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
487Arrangements for providing information services, e.g. recorded voice services, time announcements
H04M 3/50
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
H04M 3/527
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
527Centralised call answering arrangements not requiring operator intervention
Applicants
  • 中兴通讯股份有限公司 ZTE CORPORATION [CN]/[CN]
Inventors
  • 杨海城 YANG, Haicheng
  • 郭海林 GUO, Hailin
Agents
  • 北京国昊天诚知识产权代理有限公司 CO-HORIZON INTELLECTUAL PROPERTY INC.
Priority Data
201811422788.X27.11.2018CN
Publication Language Chinese (ZH)
Filing Language Chinese (ZH)
Designated States
Title
(EN) HOTLINE CALLING METHOD, DEVICE AND APPARATUS, AND STORAGE MEDIUM
(FR) PROCÉDÉ, DISPOSITIF ET APPAREIL D'APPEL DE TÉLÉASSISTANCE, ET SUPPORT DE STOCKAGE
(ZH) 一种拨打热线电话的方法、装置、设备以及存储介质
Abstract
(EN)
Disclosed are a hotline calling method, device and apparatus and a storage medium, relating to the technical field of mobile communications. The method comprises: a mobile terminal, upon calling a hotline by means of a rich communication suite (RCS) server, receiving voice broadcast text information of the hotline sent by the RCS server; the mobile terminal, by means of analyzing the voice broadcast text information of the hotline, obtaining a visualized voice menu of the hotline, and displaying the visualized voice menu of the hotline on a calling interface; and the mobile terminal receiving a click operation performed by a user on the visualized voice menu of the hotline, and performing corresponding processing according to the click operation.
(FR)
L'invention concerne un procédé, un dispositif et un appareil d'appel de téléassistance et un support de stockage, se rapportant au domaine technique des communications mobiles. Le procédé comporte les étapes suivantes: un terminal mobile, suite à l'appel d'une téléassistance au moyen d'un serveur de suite de communication riche (RCS), reçoit des informations de texte de diffusion vocale de la téléassistance envoyées par le serveur de RCS; le terminal mobile, en analysant les informations de texte de diffusion vocale de la téléassistance, obtient un menu vocal visualisé de la téléassistance, et affiche le menu vocal visualisé de la téléassistance sur une interface d'appel; et le terminal mobile reçoit une opération de clic effectuée par un utilisateur sur le menu vocal visualisé de la téléassistance, et effectue un traitement correspondant selon l'opération de clic.
(ZH)
本发明公开了一种拨打热线电话的方法、装置、设备以及存储介质,涉及移动通信技术领域,其方法包括:移动终端在通过融合通信RCS服务器拨打热线电话时,接收所述RCS服务器发送的所述热线电话的语音播报文本信息;所述移动终端通过对所述热线电话的语音播报文本信息进行解析,得到所述热线电话的可视化语音菜单,并在通话界面上显示所述热线电话的可视化语音菜单;所述移动终端接收用户在所述热线电话的可视化语音菜单的点击操作,并根据所述点击操作进行相应处理。
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