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1. WO2020097112 - AUTOMATED CHAT BOT PROCESSING

Publication Number WO/2020/097112
Publication Date 14.05.2020
International Application No. PCT/US2019/059917
International Filing Date 05.11.2019
IPC
H04L 12/58 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
54Store-and-forward switching systems
58Message switching systems
CPC
G06F 9/453
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
9Arrangements for program control, e.g. control units
06using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
44Arrangements for executing specific programs
451Execution arrangements for user interfaces
453Help systems
G10L 15/16
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
08Speech classification or search
16using artificial neural networks
G10L 15/22
GPHYSICS
10MUSICAL INSTRUMENTS; ACOUSTICS
LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15Speech recognition
22Procedures used during a speech recognition process, e.g. man-machine dialogue
Applicants
  • VISA INTERNATIONAL SERVICE ASSOCIATION [US]/[US]
Inventors
  • MANOHARAN, Hemanth Kumar
  • TELLIS, Melroy Benedict
Agents
  • JEWIK, Patrick
  • TSE, Michael
  • BELL, Vanessa
Priority Data
16/182,39606.11.2018US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) AUTOMATED CHAT BOT PROCESSING
(FR) TRAITEMENT DE ROBOT CONVERSATIONNEL AUTOMATISÉ
Abstract
(EN)
Methods and computing systems are disclosed for a digital assistant platform that includes a cross-platform bot that can be used to bridge existing chat-bot platforms. The cross-platform bot would have its own single set of protocols and standards, such that a developer of a task-specific bot would only need to integrate with the cross-platform bot to enable its use across all the different chat-bot platforms. The cross-platform bot would enable the task-specific bots to coordinate to combine their functionality, while end users may continue using an existing chat-bot platform of their choice.
(FR)
L'invention concerne des procédés et des systèmes informatiques pour une plateforme d'assistant numérique qui comprend un robot multiplateforme qui peut être utilisé pour établir un pont entre des plateformes de robots conversationnels existantes. Le robot multiplateforme posséderait son propre ensemble unique de protocoles et de normes, de sorte qu'un développeur d'un robot spécifique à une tâche aurait uniquement besoin de s'intégrer au robot multiplateforme pour permettre son utilisation sur toutes les différentes plateformes de robots conversationnels. Le robot multiplateforme permettrait aux robots spécifiques à des tâches de se coordonner pour combiner leur fonctionnalité, tandis que les utilisateurs finaux pourraient continuer à utiliser une plateforme de robot conversationnel existante de leur choix.
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