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1. WO2020092286 - ALERTING, DIAGNOSING, AND TRANSMITTING COMPUTER ISSUES TO A TECHNICAL RESOURCE IN RESPONSE TO A DEDICATED PHYSICAL BUTTON OR TRIGGER

Publication Number WO/2020/092286
Publication Date 07.05.2020
International Application No. PCT/US2019/058431
International Filing Date 29.10.2019
IPC
G06F 9/451 2018.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
9Arrangements for program control, e.g. control units
06using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
44Arrangements for executing specific programs
451Execution arrangements for user interfaces
CPC
G06F 11/3082
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3065Monitoring arrangements determined by the means or processing involved in reporting the monitored data
3072where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
3082the data filtering being achieved by aggregating or compressing the monitored data
G06F 9/453
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
9Arrangements for program control, e.g. control units
06using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
44Arrangements for executing specific programs
451Execution arrangements for user interfaces
453Help systems
H01H 13/14
HELECTRICITY
01BASIC ELECTRIC ELEMENTS
HELECTRIC SWITCHES; RELAYS; SELECTORS; EMERGENCY PROTECTIVE DEVICES
13Switches having rectilinearly-movable operating part or parts adapted for pushing or pulling in one direction only, e.g. push-button switch
02Details
12Movable parts; Contacts mounted thereon
14Operating parts, e.g. push-button
Applicants
  • PERMENTER, Alexander [US]/[US]
  • WHEELER, Christopher [US]/[US]
Inventors
  • PERMENTER, Alexander
  • WHEELER, Christopher
Agents
  • KING, W. Randy
Priority Data
16/665,96828.10.2019US
62/751,91129.10.2018US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) ALERTING, DIAGNOSING, AND TRANSMITTING COMPUTER ISSUES TO A TECHNICAL RESOURCE IN RESPONSE TO A DEDICATED PHYSICAL BUTTON OR TRIGGER
(FR) ALERTE, DIAGNOSTIC ET TRANSMISSION DE PROBLÈMES INFORMATIQUES À UNE RESSOURCE TECHNIQUE EN RÉPONSE À UN BOUTON OU DÉCLENCHEUR PHYSIQUE DÉDIÉ
Abstract
(EN)
Systems, methods, and software for providing a dedicated physical user input device to trigger collection and curation of real-time data and submission to a technical resource. Computer usage data and system diagnostic data from a computing device is monitored and collected during use by an end user. Upon detecting the press of a dedicated physical button connected to the computing device, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data is then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.
(FR)
La présente invention concerne des systèmes, des procédés et un logiciel pour fournir un dispositif d'entrée utilisateur physique dédié pour déclencher la collecte et la conservation de données en temps réel et la soumission à une ressource technique. Des données d'utilisation ordinateur et des données de diagnostic de système en provenance d'un dispositif informatique sont surveillées et collectées pendant l'utilisation par un utilisateur final. Lors de la détection de l'actionnement d'un bouton physique dédié connecté au dispositif informatique, des informations supplémentaires en ce qui concerne le problème sont collectées à partir de l'utilisateur final tandis que des données de diagnostic de système supplémentaires en ce qui concerne le dispositif informatique au moment de la survenue du problème sont collectées. Les informations et les données collectées sont ensuite traitées par le dispositif informatique en ce qui concerne le problème et transmises à un serveur à distance pour l'accès par une ressource technique.
Also published as
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