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1. WO2020055487 - SENTIMENT ANALYSIS OF NET PROMOTER SCORE (NPS) VERBATIMS

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Publication Number WO/2020/055487
Publication Date 19.03.2020
International Application No. PCT/US2019/038856
International Filing Date 25.06.2019
IPC
G06F 17/27 2006.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
17Digital computing or data processing equipment or methods, specially adapted for specific functions
20Handling natural language data
27Automatic analysis, e.g. parsing, orthograph correction
G06N 3/02 2006.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
3Computer systems based on biological models
02using neural network models
G06F 16/35 2019.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
30of unstructured textual data
35Clustering; Classification
CPC
G06F 16/2457
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
20of structured data, e.g. relational data
24Querying
245Query processing
2457with adaptation to user needs
G06F 40/20
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
20Natural language analysis
G06F 40/30
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
30Semantic analysis
G06N 20/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
G06N 20/10
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
10using kernel methods, e.g. support vector machines [SVM]
G06N 20/20
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
20Ensemble learning
Applicants
  • MICROSOFT TECHNOLOGY LICENSING, LLC [US]/[US]
Inventors
  • LATERZA, Christopher
Agents
  • MINHAS, Sandip S.
  • CHEN, Wei-Chen Nicholas
  • HINOJOSA, Brianna L.
  • HOLMES, Danielle J.
  • SWAIN, Cassandra T.
  • WONG, Thomas S.
  • CHOI, Daniel
  • HWANG, William C.
  • WIGHT, Stephen A.
  • CHATTERJEE, Aaron C.
  • JARDINE, John S.
  • GOLDSMITH, Micah P.
Priority Data
16/127,55611.09.2018US
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) SENTIMENT ANALYSIS OF NET PROMOTER SCORE (NPS) VERBATIMS
(FR) ANALYSE DE SENTIMENT DE VERBATIMS D'INDICES DE RECOMMANDATION CLIENT (IRC)
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Abstract
(EN) A system for identifying a sentiment accesses net promoter scores (NPS) and corresponding text data. The corresponding text data are filtered based on a maximum value of the NPS and a minimum value of the NPS. The system uses a learning algorithm to train a model based on the filtered text data and the corresponding maximum or minimum value of the NPS.
(FR) L'invention concerne un système d'identification de sentiment qui accède à des indices de recommandation client (IRC) et à des données textuelles correspondantes. Les données textuelles correspondantes sont filtrées sur la base d'une valeur maximale de l'IRC et d'une valeur minimale de l'IRC. Le système utilise un algorithme d'apprentissage pour entraîner un modèle sur la base des données textuelles filtrées et de la valeur maximale ou minimale correspondante de l'IRC.
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