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1. (WO2019067622) SYSTEM AND METHOD TO DETECT SERVICE ASSIGNMENT OUTCOMES IN CONNECTION WITH ARRANGED SERVICES
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Pub. No.: WO/2019/067622 International Application No.: PCT/US2018/052963
Publication Date: 04.04.2019 International Filing Date: 26.09.2018
IPC:
G06Q 50/30 (2012.01) ,G06Q 10/04 (2012.01) ,G06Q 10/06 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50
Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
30
Transportation; Communications
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
04
Forecasting or optimisation, e.g. linear programming, "travelling salesman problem" or "cutting stock problem"
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
06
Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
Applicants:
UBER TECHNOLOGIES, INC. [US/US]; 1455 Market St., 4th Floor San Francisco, California 94103, US
Inventors:
STAYNER, Donald; US
NICKELS, John Mark; US
FRAZIER, Peter; US
LIM, Therese; US
GULATI, Mayank; US
JIANG, Yuan; US
Agent:
MAHAMEDI, Zurvan; US
Priority Data:
16/142,98526.09.2018US
62/563,61826.09.2017US
Title (EN) SYSTEM AND METHOD TO DETECT SERVICE ASSIGNMENT OUTCOMES IN CONNECTION WITH ARRANGED SERVICES
(FR) SYSTÈME ET PROCÉDÉ DE DÉTECTION DE RÉSULTATS D'ATTRIBUTION DE SERVICE EN RELATION AVEC DES SERVICES AGENCÉS
Abstract:
(EN) A computer system may record one or more service assignment outcomes of the first service provider over the service session interval, where each of the one or more service assignment outcomes are associated with the location of the first service provider at a time when that service assignment outcome occurred. The computer system may determine satisfaction score of the service session interval based at least in part on the recorded one or more service assignment outcomes. A remedial action may be performed in response to a determination of the satisfaction score not satisfying a threshold.
(FR) L’invention concerne un système informatique qui peut enregistrer un ou plusieurs résultats d'attribution de service du premier fournisseur de service dans l'intervalle de session de service, chacun du ou des résultats d'attribution de service étant associé à l'emplacement du premier fournisseur de service à un moment où le résultat d'attribution de service s'est produit. Le système informatique peut déterminer un score de satisfaction de l'intervalle de session de service sur la base, au moins en partie, du ou des résultats d'attribution de service enregistrés. Une action corrective peut être effectuée lorsqu'il est déterminé que le score de satisfaction ne satisfait pas un seuil.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)