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1. (WO2019045963) MESSAGE TRANSCRIPTION FOR EMERGENCY CALL PRIORITIZATION
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.: WO/2019/045963 International Application No.: PCT/US2018/045607
Publication Date: 07.03.2019 International Filing Date: 07.08.2018
IPC:
G08B 27/00 (2006.01) ,G08B 25/10 (2006.01) ,G08B 25/01 (2006.01) ,G08B 3/10 (2006.01)
G PHYSICS
08
SIGNALLING
B
SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
27
Alarm systems in which the alarm condition is signalled from a central station to a plurality of substations
G PHYSICS
08
SIGNALLING
B
SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
25
Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
01
characterised by the transmission medium
10
using wireless transmission systems
G PHYSICS
08
SIGNALLING
B
SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
25
Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
01
characterised by the transmission medium
G PHYSICS
08
SIGNALLING
B
SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
3
Audible signalling systems; Audible personal calling systems
10
using electric transmission; using electromagnetic transmission
Applicants:
T-MOBILE USA, INC. [US/US]; 12920 SE 38th Street Bellevue, Washington 98006-1350, US
Inventors:
REDDY, Ravikiran; US
Agent:
PECK, Robert C.; US
HARTMAN, Robert G.; US
Priority Data:
15/691,53330.08.2017US
Title (EN) MESSAGE TRANSCRIPTION FOR EMERGENCY CALL PRIORITIZATION
(FR) TRANSCRIPTION DE MESSAGE POUR PRIORISATION D'APPELS D'URGENCE
Abstract:
(EN) A method of prioritizing emergency calls received at a public safety answering point (PSAP) management system. New emergency calls can be placed on hold and added to a call queue. An audio emergency description message can be recorded from the caller while the emergency call is on hold, and a transcript of the audio emergency description message can be generated using automatic speech recognition. The transcript can be displayed to users in a dashboard while the emergency call is on hold, and a priority level of the emergency call can be adjusted within the call queue based on the transcript, such that urgent emergency calls can be prioritized and answered before less urgent emergency calls.
(FR) L'invention concerne un procédé de priorisation d'appels d'urgence reçus à un système de gestion d'une centrale d'urgence (point de réponse de sécurité publique, PSAP). De nouveaux appels d'urgence peuvent être mis en attente et ajoutés à une file d'attente d'appels. Un message de description d'urgence audio peut être enregistré auprès de l'appelant tandis que l'appel d'urgence est en attente, et une transcription du message de description d'urgence audio peut être générée via un système de reconnaissance vocale automatique. La transcription peut être affichée à l'intention d'utilisateurs sur un tableau de bord tandis que l'appel d'urgence est en attente, et un niveau de priorité de l'appel d'urgence peut être ajusté à l'intérieur de la file d'attente d'appels sur la base de la transcription de telle sorte que des appels d'urgence urgents soient priorisés et traités avant des appels d'urgence moins urgents.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)