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1. WO2019041912 - METHOD AND APPARATUS FOR ASSIGNING CLAIM SETTLEMENT CASE, COMPUTER DEVICE, AND STORAGE MEDIUM

Publication Number WO/2019/041912
Publication Date 07.03.2019
International Application No. PCT/CN2018/088567
International Filing Date 27.05.2018
IPC
G06Q 10/06 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G06Q 40/08 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
40Finance; Insurance; Tax strategies; Processing of corporate or income taxes
08Insurance, e.g. risk analysis or pensions
CPC
G06Q 10/06311
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
063Operations research or analysis
0631Resource planning, allocation or scheduling for a business operation
06311Scheduling, planning or task assignment for a person or group
G06Q 40/08
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
40Finance; Insurance; Tax strategies; Processing of corporate or income taxes
08Insurance, e.g. risk analysis or pensions
Applicants
  • 平安科技(深圳)有限公司 PING AN TECHNOLOGY(SHENZHEN)CO.,LTD. [CN]/[CN]
Inventors
  • 王雯 WANG, Wen
  • 朱晓宇 ZHU, Xiaoyu
Agents
  • 广州华进联合专利商标代理有限公司 ADVANCE CHINA IP LAW OFFICE
Priority Data
201710751985.528.08.2017CN
Publication Language Chinese (ZH)
Filing Language Chinese (ZH)
Designated States
Title
(EN) METHOD AND APPARATUS FOR ASSIGNING CLAIM SETTLEMENT CASE, COMPUTER DEVICE, AND STORAGE MEDIUM
(FR) PROCÉDÉ ET APPAREIL D'ATTRIBUTION DE CAS DE RÈGLEMENT DE RÉCLAMATION, DISPOSITIF INFORMATIQUE ET SUPPORT DE STOCKAGE
(ZH) 理赔案件分配方法、装置、计算机设备和存储介质
Abstract
(EN)
A method for assigning a claim settlement case, comprising: receiving a claim settlement case review request initiated by a first management terminal, the claim settlement case review request carrying a first user identifier corresponding to the first management terminal, and the first user identifier being used for uniquely identifying the user initiating the claim settlement case review request; searching a claim settlement case queue to be assigned for a first claim settlement case, wherein the first claim settlement case has the same application type and insurant identifier as a queue head claim settlement case, and the difference between the claim settlement application time of the first claim settlement case and the claim settlement application time of the queue head claim settlement case does not exceed a first preset time threshold; and assigning the first claim settlement case to the first management terminal corresponding to the first user identifier.
(FR)
L'invention concerne un procédé d'attribution d'un cas de règlement de réclamation, comprenant les étapes consistant à : recevoir une demande d'examen de cas de règlement de réclamation initiée par un premier terminal de gestion, la demande d'examen de cas de règlement de réclamation portant un premier identifiant d'utilisateur correspondant au premier terminal de gestion, et le premier identifiant d'utilisateur étant utilisé pour identifier de manière unique l'utilisateur initiant la demande d'examen de cas de règlement de réclamation; rechercher une file d'attente de cas de règlement de réclamation à attribuer pour un premier cas de règlement de réclamation, le premier cas de règlement de réclamation ayant le même type de demande et le même identifiant d'assureur que le cas de règlement de réclamation en tête de file d'attente, et la différence entre le temps de demande de règlement de réclamation du premier cas de règlement de réclamation et le temps de demande de règlement de réclamation du cas de règlement de réclamation en tête de file d'attente ne dépassant pas un premier seuil de temps prédéfini; et attribuer le premier cas de règlement de réclamation au premier terminal de gestion correspondant au premier identifiant d'utilisateur.
(ZH)
一种理赔案件分配方法,包括:接收第一管理终端发起的理赔案件审核请求,所述理赔案件审核请求携带对应所述第一管理终端的第一用户标识,所述第一用户标识用于唯一标识发起所述理赔案件审核请求的用户;在待分配理赔案件队列中查找与队首理赔案件的申请类型和出险人标识均相同且理赔申请时间相差不超过第一预设时间阈值的第一理赔案件;及将所述第一理赔案件分配给所述第一用户标识对应的所述第一管理终端。
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Latest bibliographic data on file with the International Bureau