Some content of this application is unavailable at the moment.
If this situation persist, please contact us atFeedback&Contact
1. (WO2019027992) OMNICHANNEL, INTELLIGENT, PROACTIVE VIRTUAL AGENT
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.: WO/2019/027992 International Application No.: PCT/US2018/044560
Publication Date: 07.02.2019 International Filing Date: 31.07.2018
IPC:
G06F 17/30 (2006.01) ,G06F 17/27 (2006.01) ,G10L 15/02 (2006.01) ,G06N 3/02 (2006.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
30
Information retrieval; Database structures therefor
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
20
Handling natural language data
27
Automatic analysis, e.g. parsing, orthograph correction
G PHYSICS
10
MUSICAL INSTRUMENTS; ACOUSTICS
L
SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15
Speech recognition
02
Feature extraction for speech recognition; Selection of recognition unit
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
N
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
3
Computer systems based on biological models
02
using neural network models
Applicants:
TELEPATHY LABS, INC. [US/US]; Suite 200 3001 North Rocky Point Drive East Tampa, Florida 33607, US
Inventors:
BROWN, Stephen; SG
REBER, Martin; CH
AVIJEET, Vijeta; CH
BOUDETT, Josselyn; US
Agent:
MONOCELLO, John, A.; US
Priority Data:
62/540,91103.08.2017US
62/687,87021.06.2018US
Title (EN) OMNICHANNEL, INTELLIGENT, PROACTIVE VIRTUAL AGENT
(FR) AGENT VIRTUEL PROACTIF, INTELLIGENT ET OMNICANAL
Abstract:
(EN) An omni-channel, intelligent, proactive virtual agent system and method of use are provided by which a user may engage in a conversation with the agent to interact with structured and unstructured data of an enterprise that is stored in a domain-specific world model for the enterprise.
(FR) L'invention concerne un système d'agent virtuel proactif, intelligent et omnicanal et un procédé d'utilisation grâce auxquels un utilisateur peut entamer une conversation avec l'agent pour interagir avec des données structurées et non structurées d'une entreprise qui sont stockées dans un modèle de monde spécifique au domaine pour l'entreprise.
front page image
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)