Search International and National Patent Collections

1. (WO2018204841) DYNAMIC RESPONSE PREDICTION FOR IMPROVED BOT TASK PROCESSING

Pub. No.:    WO/2018/204841    International Application No.:    PCT/US2018/031181
Publication Date: Fri Nov 09 00:59:59 CET 2018 International Filing Date: Sat May 05 01:59:59 CEST 2018
IPC: H04L 29/08
G06N 99/00
G06Q 10/10
H04L 12/58
Applicants: LIVEPERSON, INC.
RON, Ofer
VANOUNOU, Eran
KONKY, Gali
AMIR, Seetvun
Inventors: RON, Ofer
VANOUNOU, Eran
KONKY, Gali
AMIR, Seetvun
Title: DYNAMIC RESPONSE PREDICTION FOR IMPROVED BOT TASK PROCESSING
Abstract:
Systems and methods can be provided for predicting responses during communication sessions with network devices. In some implementations, systems and methods can facilitate predicting responses using machine learning techniques. Messages received through a platform can be stored in a repository. A machine learning model may be trained using the stored messages. When a terminal device is communicating with a network device in a communication session, the messages exchanged in the communication session and the machine learning model can be used to predict future responses in real-time. The predicted future responses can be presented at the terminal device. A predicted response can be selected at the terminal device. Upon selection, the selected predicted response is transmitted to the network device during the communication session.