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1. (WO2018203227) DYNAMIC SUPPORT INFORMATION BASED ON CONTEXTUAL INFORMATION

Pub. No.:    WO/2018/203227    International Application No.:    PCT/IB2018/053000
Publication Date: Fri Nov 09 00:59:59 CET 2018 International Filing Date: Wed May 02 01:59:59 CEST 2018
IPC: G08G 1/0969
G01C 21/34
Applicants: UBER TECHNOLOGIES, INC.
Inventors: O'HERLIHY, Michael
ALON, Meron
CHOKSHI, Karna
Title: DYNAMIC SUPPORT INFORMATION BASED ON CONTEXTUAL INFORMATION
Abstract:
A server provides a customized support interface to a user that is requesting assistance regarding a service that the user received. The server provides a support interface that is customized for the user based on data related to the service and the user's past behavior. By providing a customized support interface, the user is more easily able to report any grievances that the user may have had with the service thereby reducing any further user aggravation.