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1. (WO2018202170) DYNAMIC VOICE INTERACTION SYSTEM AND MENU GENERATING METHOD THEREOF
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Pub. No.: WO/2018/202170 International Application No.: PCT/CN2018/085720
Publication Date: 08.11.2018 International Filing Date: 04.05.2018
IPC:
G06Q 30/00 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
Applicants:
平安科技(深圳)有限公司 PING AN TECHNOLOGY (SHENZHEN) CO., LTD. [CN/CN]; 中国广东省深圳市 福田区八卦岭八卦三路平安大厦六楼 6F, Ping An Building, Bagua 3rd Road, Bagualing, Futian District Shenzhen, Guangdong 518000, CN
Inventors:
李德君 LI, Dejun; CN
张鹏 ZHANG, Peng; CN
张栋栋 ZHANG, Dongdong; CN
Agent:
深圳市沃德知识产权代理事务所(普通合伙) SHENZHEN WORLD INTELLECTUAL PROPERTY AGENCY (GENERAL PARTNERSHIP); 中国广东省深圳市 福田区园岭街道八卦四路10号中浩大厦1528-1530室于志光 YU, Zhiguang Room 1528-1530, Zhonghao Building No.10 of Bagua Fourth Road, Yuanling Street, Futian District Shenzhen, Guangdong 518000, CN
Priority Data:
201710311983.405.05.2017CN
Title (EN) DYNAMIC VOICE INTERACTION SYSTEM AND MENU GENERATING METHOD THEREOF
(FR) SYSTÈME D'INTERACTION VOCALE DYNAMIQUE ET PROCÉDÉ DE GÉNÉRATION DE MENU CORRESPONDANT
(ZH) 动态语音交互系统及其菜单生成方法
Abstract:
(EN) Provided in the present application is a dynamic voice interaction system for use in a computing apparatus. The system comprises: an analysis module, used for analysing historical behaviour data of a customer handling a credit card service; a determining module, used for determining the customer type on the basis of the analysis results; and a generating module, used for generating a personalised IVR broadcast menu for different types of customer. Also provided in the present application is a menu generating method for the dynamic voice interaction system.
(FR) La présente invention concerne un système d'interaction vocale dynamique à utiliser dans un appareil informatique. Le système comprend : un module d'analyse, utilisé afin d'analyser des données de comportement historiques d'un client utilisant un service de carte de crédit; un module de détermination, utilisé afin de déterminer le type de client en fonction des résultats d'analyse; et un module de génération, utilisé afin de générer un menu de diffusion IVR personnalisé pour différents types de client. La présente invention concerne également un procédé de génération de menu pour le système d'interaction vocale dynamique.
(ZH) 本申请提供一种动态语音交互系统,应用于计算装置。该系统包括:分析模块,用于分析客户办理信用卡业务的历史行为数据;判断模块,用于根据分析结果确定客户类别;及生成模块,用于为不同类别的客户生成个性化的 IVR播报菜单。本申请还提供一种动态语音交互系统的菜单生成方法。
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: Chinese (ZH)
Filing Language: Chinese (ZH)