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1. (WO2018195667) SYSTEM AND METHOD FOR GENERATING PREDICTIVE INSIGHTS USING SELF-ADAPTIVE LEARNING

Pub. No.:    WO/2018/195667    International Application No.:    PCT/CA2018/050494
Publication Date: Fri Nov 02 00:59:59 CET 2018 International Filing Date: Sat Apr 28 01:59:59 CEST 2018
IPC: G06Q 30/02
G06F 15/18
Applicants: SENSO.AI INC.
Inventors: BHARWANI, Saroop
SEELERT, Nick
Title: SYSTEM AND METHOD FOR GENERATING PREDICTIVE INSIGHTS USING SELF-ADAPTIVE LEARNING
Abstract:
A method and system are provided for generating insights related to customer acquisition and/or retention for a provider of a product or service. The method includes obtaining historical and current data associated with customers; generating at least one predictive insight associated with customer acquisition and/or customer retention using the data and at least one model; for each interaction associated with contact with customers via a channel, collecting and storing outcome data comprising statistical attributes and data; and self- adapting the at least one model using the stored statistical attributes and data to learn new recommendation strategies for customer acquisition and/or customer retention activities.