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1. (WO2018165172) METHODS AND SYSTEMS FOR REMOTELY MONITORING CONNECTIVITY AND NETWORK PERFORMANCE IN HOSPITALITY ENVIRONMENTS
Note: Text based on automatic Optical Character Recognition processes. Please use the PDF version for legal matters

Claims:

1. A method for obtaining network diagnostic information within a hospitality environment, the method comprising:

receiving application identification information at a diagnostic device;

retrieving a diagnostic application based on the application identification information;

obtaining site configuration information;

configuring the diagnostic application with the site configuration information; obtaining the network diagnostic information; and

providing the network diagnostic information to a remote monitoring server.

2. The method of claim 1, wherein the diagnostic device is a local player device communicatively coupled to an output device.

3. The method of claim 2, further comprising:

executing, at startup, a default application at the local player device;

determining a status of the local player device; and

retrieving the diagnostic application based on the determined status.

4. The method of claim 3, wherein the status of the local player device is based on the local player device being inactive for a specified period of time.

5. The method of claim 1, further comprising:

determining whether the diagnostic device has communicated with the remote monitoring server within a specified period of time; and

providing a communication to an entity if the diagnostic device has not communicated with the remote monitoring server within the specified period of time.

6. The method of claim 1, wherein a frequency at which the diagnostic device provides the network diagnostic information to the remote monitoring server is based on the site configuration information.

7. The method of claim 1, further comprising:

providing a status of the diagnostic device to a requesting device; and

receiving the diagnostic application based on the determined status.

8. A communication system, comprising:

a first server;

a remote monitoring server;

a local player, wherein the local player is in communication with the first server; and

an output device,

wherein,

the local player provides a status message to the first server, the local player receives application identification information from the first server, the application identification information identifying a diagnostic application to launch,

the local player retrieves site configuration information,

the local player obtains network diagnostic information, and the local player provides the network diagnostic information to the remote monitoring server.

9. The communication system of claim 8, wherein the local player executes a default application at startup, and wherein the local player receives the application identification information from the first server based on a status message.

10. The communication system of claim 9, wherein the status message indicates an amount of time that the local player has been inactive.

11. The communication system of claim 8, wherein the first server requests a status from the local player, and wherein the status indicates an amount of time that the local player has been inactive.

12. The communication system of claim 8, wherein the remote monitoring server determines whether the local player has communicated with the remote monitoring server within a specified period of time, and if the local player has not communicated with the remote monitoring server within the specified period of time, the remote monitoring server provides a notification to a receiving entity.

13. The communication system of claim 8, wherein a frequency at which the local player provides the network diagnostic information to the remote monitoring server is based on the site configuration information.

14. A computer-readable device comprising executable instructions, which when executed by one or more processors, cause the one or more processors to:

receive application identification information at a diagnostic device;

retrieve a diagnostic application based on the application identification

information;

obtain site configuration information;

configure the diagnostic application with the site configuration information;

obtain network diagnostic information; and

provide the network diagnostic information to a remote monitoring server.

15. The computer-readable device of claim 14, wherein the diagnostic device a local player device communicatively coupled to an output device.

16. The computer-readable device of claim 15, wherein the executable instructions cause the one or more processors to:

execute, at startup, a default application at the local player device;

determine a status of the local player device; and

retrieve the diagnostic application based on the determined status.

17. The computer-readable device of claim 16, wherein the status of the local player device is based on the local player device being inactive for a specified period of time.

18. The computer-readable device of claim 14, wherein the executable instructions cause the one or more processors to:

determine whether the diagnostic device has communicated with the remote monitoring server within a specified period of time; and

provide a communication to an entity if the diagnostic device has not

communicated with the remote monitoring server within the specified period of time.

19. The computer-readable device of claim 14, wherein a frequency at which the diagnostic device provides the network diagnostic information to the remote server is based on the site configuration information.

20. The computer-readable device of claim 14, wherein the executable instructions cause the one or more processors to:

provide a status of the diagnostic device to a requesting device; and

receive the diagnostic application based on the determined status.