Search International and National Patent Collections

1. (WO2018160123) METHOD, SERVER, COMPUTER PROGRAM AND COMPUTER PROGRAM PRODUCT FOR FACILITATING ASSISTANCE

Pub. No.:    WO/2018/160123    International Application No.:    PCT/SE2018/050189
Publication Date: Sat Sep 08 01:59:59 CEST 2018 International Filing Date: Thu Mar 01 00:59:59 CET 2018
IPC: G06Q 10/06
G06Q 50/00
G06Q 50/22
G06Q 10/08
Applicants: RETHINKING CARE SWEDEN AB
Inventors: LIDGREN, Lars
Title: METHOD, SERVER, COMPUTER PROGRAM AND COMPUTER PROGRAM PRODUCT FOR FACILITATING ASSISTANCE
Abstract:
It is presented a method for facilitating assistance of a user. The method is performed in a server and comprises the steps of: receiving an assistance request message from an electronic user device of the user; determining an allocated agent, from a plurality of agents, to provide assistance for the user; transmitting an assistance order message to an electronic agent device of the allocated agent, the assistance order message comprising a location of the user; receiving a confirmation message from the electronic agent device; and tracking a position of the electronic agent device until the electronic agent device reaches the location of the user.