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1. (WO2018144011) FAULT DETERMINATION VIA TELEMETRY DATA AND STATE CHANGES
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.: WO/2018/144011 International Application No.: PCT/US2017/016437
Publication Date: 09.08.2018 International Filing Date: 03.02.2017
IPC:
G06F 11/07 (2006.01) ,G06F 7/20 (2006.01) ,H04L 1/24 (2006.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
11
Error detection; Error correction; Monitoring
07
Responding to the occurrence of a fault, e.g. fault tolerance
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
7
Methods or arrangements for processing data by operating upon the order or content of the data handled
06
Arrangements for sorting, selecting, merging, or comparing data on individual record carriers
20
Comparing separate sets of record carriers arranged in the same sequence to determine whether at least some of the data in one set is identical with that in the other set or sets
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
1
Arrangements for detecting or preventing errors in the information received
24
Testing correct operation
Applicants: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.[US/US]; 11445 Compaq Center Drive West Houston, Texas 77070, US
Inventors: EICHELBERGER, Matheus; BR
COUTINHO, Roberto; BR
MACEDO, Augusto Queiroz de; BR
Agent: SU, Benjamin; US
KOTRBA, Kory J.; US
Priority Data:
Title (EN) FAULT DETERMINATION VIA TELEMETRY DATA AND STATE CHANGES
(FR) DÉTERMINATION DE DÉFAILLANCES VIA DES DONNÉES DE TÉLÉMÉTRIE ET DES CHANGEMENTS D’ÉTAT
Abstract:
(EN) In some examples, a computing device can determine a data state from telemetry data received from a plurality of client devices, determine a state change using the data state determined from the telemetry data, determine, using the state change, a potential cause of a fault of a component of a client device of the plurality of client devices, where the potential cause of the fault is determined in response to receiving a support inquiry from the client device, and display a timeline of state changes, where the timeline includes the determined state change of the client device.
(FR) Dans certains exemples, un dispositif informatique peut : déterminer un état de données à partir de données de télémétrie reçues en provenance d’une pluralité de dispositifs clients ; déterminer un changement d’état à l’aide de l’état de données déterminé à partir des données de télémétrie ; déterminer, à l’aide du changement d’état, une cause potentielle d’une défaillance d’un composant d’un dispositif client de la pluralité des dispositifs clients, la cause potentielle de la défaillance étant déterminée en réponse à la réception d’une interrogation d’assistance en provenance du dispositif client ; et afficher une séquence temporelle de changement d’états, la séquence temporelle comportant le changement d’état déterminé du dispositif client.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)