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1. WO2018130505 - SYSTEM AND METHOD FOR MANAGING RELATIONS WITH CLIENTS PRESENT IN A CONNECTED SPACE

Publication Number WO/2018/130505
Publication Date 19.07.2018
International Application No. PCT/EP2018/050410
International Filing Date 09.01.2018
IPC
G06Q 30/02 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
CPC
G06Q 30/01
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
01Customer relationship, e.g. warranty
G06Q 30/0201
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
0201Market data gathering, market analysis or market modelling
Applicants
  • OPENFIELD [FR]/[FR]
Inventors
  • SMET, Nicolas
  • SMET, Cyril
Agents
  • CREST, Véronique
Priority Data
175025912.01.2017FR
Publication Language French (FR)
Filing Language French (FR)
Designated States
Title
(EN) SYSTEM AND METHOD FOR MANAGING RELATIONS WITH CLIENTS PRESENT IN A CONNECTED SPACE
(FR) SYSTÈME ET PROCÉDÉ DE GESTION DE RELATIONS AVEC DES CLIENTS PRÉSENTS DANS UN ESPACE CONNECTÉ
Abstract
(EN)
This system for managing relations with clients present in a connected space or outside of said connected space comprises a set of points of physical contact or outside of the connected space (P1, …, Pn), for some geolocated in the space, capable of collecting information relating to clients situated in information collection areas, a platform for synchronous or asynchronous collection of these data and means (I) for storage and organisation of the information, in particular geolocated information, means (II) for analysing and displaying the data stored in the storage means and means (III) for using the analysed data for performing determined actions, in particular but not exclusively on the basis of analysed geolocated and/or behaviour data.
(FR)
Système et procédé de gestion de relationsavec des clients présents dans un espace connecté Ce système de gestion de la relation avec des clients présents dans un espace connecté ou en dehors dudit espace connecté comprend un ensemble de points de contact physiquesou en dehors dudit espace connecté(P1, …, Pn), pour certains géolocalisés dans l'espace, aptesà collecter des informations relatives aux clients situés dans des zones de collecte d'informations, une plateforme de collecte synchrone ou asynchrone de ces données et des moyens (I) de stockage et d'organisation des informations, notammentgéolocalisées, des moyens (II) d'analyse et de visualisation des données stockées dans les moyens de stockage et des moyens (III)d'utilisation des données analysées pour l'exécution d'actions déterminées, notamment mais non exclusivementà partir des données de comportement et/ou géolocalisées analysées.
Also published as
EP2018700548
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