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1. (WO2018089375) SYSTEMS AND METHODS FOR TECHNICAL SUPPORT OF CONTINUOUS ANALYTE MONITORING AND SENSOR SYSTEMS
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.:    WO/2018/089375    International Application No.:    PCT/US2017/060440
Publication Date: 17.05.2018 International Filing Date: 07.11.2017
IPC:
G01N 33/48 (2006.01)
Applicants: DEXCOM, INC. [US/US]; 6340 Sequence Dr. San Diego, CA 92121 (US)
Inventors: PAL, Andrew, Attila; (US).
BOWMAN, Leif, N.; (US).
COHEN, Eric; (US).
DATTARAY, Basab; (US).
DAY, Edward; (US).
KAMATH, Apurv, Ullas; (US).
MAHALINGAN, Aarthi; (US).
MINOR, Dana, Denea; (US).
MOSS, Scott, A.; (US).
PURI, Neil; (US).
REIHMAN, Eli; (US).
WOODS, Conrad; (US).
BERG, Laurie, L.; (US).
VALDES, Jorge; (US)
Agent: DELANEY, Karoline; (US)
Priority Data:
62/419,900 09.11.2016 US
Title (EN) SYSTEMS AND METHODS FOR TECHNICAL SUPPORT OF CONTINUOUS ANALYTE MONITORING AND SENSOR SYSTEMS
(FR) SYSTÈMES ET PROCÉDÉS D'ASSISTANCE TECHNIQUE DE CONTRÔLE D'ANALYTE EN CONTINU ET SYSTÈMES DE CAPTEURS
Abstract: front page image
(EN)Disclosed are systems and methods for providing automated or semi-automated technical support for patients using medical devices, such as continuous glucose monitoring systems. Disclosed embodiments of automated tech support system include collection and storage of copies of streams of medical device data on multiple servers, analysis and comparison of data streams, remote tech support initiation and usage of the automated tech support system for providing improved products and services by storing and analyzing historical tech support data.
(FR)L'invention concerne des systèmes et des procédés pour la mise en œuvre d'une assistance technique automatisée ou semi-automatisée pour des patients utilisant des dispositifs médicaux, de type systèmes de contrôle glycémique en continu. Des modes de réalisation de systèmes d'assistance technique automatisée selon l'invention consistent en la collecte et l'enregistrement de copies de flux de données de dispositifs médicaux sur plusieurs serveurs, en l'analyse et la comparaison de flux de données, en le démarrage de l'assistance technique à distance et l'usage du système d'assistance technique automatisée pour la mise en œuvre de produits et de services améliorés en enregistrant et en analysant des données historiques d'assistance technique.
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)