Search International and National Patent Collections

1. (WO2018081833) STATE MACHINE METHODS AND APPARATUS EXECUTING NATURAL LANGUAGE COMMUNICATIONS, AND AL AGENTS MONITORING STATUS AND TRIGGERING TRANSITIONS

Pub. No.:    WO/2018/081833    International Application No.:    PCT/US2017/059408
Publication Date: Fri May 04 01:59:59 CEST 2018 International Filing Date: Wed Nov 01 00:59:59 CET 2017
IPC: G06F 15/16
Applicants: TALLA, INC.
Inventors: MURPHY, William
MCMILLAN, Matt
KLEIN, Jon
MAY, Robert
GALBRAITH, Byron
Title: STATE MACHINE METHODS AND APPARATUS EXECUTING NATURAL LANGUAGE COMMUNICATIONS, AND AL AGENTS MONITORING STATUS AND TRIGGERING TRANSITIONS
Abstract:
State machine methods and apparatus improve computer network functionality relating to natural language communication. In one example, a state machine implements an instance of a workflow to facilitate natural language communication with an entity, and comprises one or more transitions, wherein each transition is triggered by an event and advances the state machine to an outcome state. One or more state machine transitions comprise a work unit that executes one or more computer-related actions relating to natural language communication. An artificial intelligence (AI) agent implements one or more machine learning techniques to monitor inputs/outputs of a given work unit and the respective outcome states of the state machine to determine a status or behavior of the state machine. The AI agent also may generate one or more events to trigger one or more transitions/work units of the state machine, based on one or more inputs monitored by the AI agent and one or more of the machine learning techniques.