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1. (WO2018081009) SYSTEMS AND METHODS FOR GENERIC FLEXIBLE DIALOGUE MANAGEMENT
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Pub. No.: WO/2018/081009 International Application No.: PCT/US2017/057897
Publication Date: 03.05.2018 International Filing Date: 23.10.2017
IPC:
G10L 15/22 (2006.01) ,G06F 17/27 (2006.01) ,H04L 12/58 (2006.01)
G PHYSICS
10
MUSICAL INSTRUMENTS; ACOUSTICS
L
SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
15
Speech recognition
22
Procedures used during a speech recognition process, e.g. man-machine dialog
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
20
Handling natural language data
27
Automatic analysis, e.g. parsing, orthograph correction
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12
Data switching networks
54
Store-and-forward switching systems
58
Message switching systems
Applicants:
IPSOFT INCORPORATED [US/US]; 17 State Street New York, New York 10004, US
Inventors:
YASAVUR, Ugan; US
AMINI, Reza; US
TRAVIESO, Jorge; US
Agent:
FLOCKHART-SHANKS, Brenda; Pearl Cohen Zedek Latzer Baratz LLP 1500 Broadway, 12th Floor New York, New York 10036, US
Priority Data:
15/429,98710.02.2017US
62/413,08726.10.2016US
Title (EN) SYSTEMS AND METHODS FOR GENERIC FLEXIBLE DIALOGUE MANAGEMENT
(FR) SYSTÈMES ET PROCÉDÉS DE GESTION DE DIALOGUE SOUPLE GÉNÉRIQUE
Abstract:
(EN) A method for a virtual agent to process natural language utterances from a user is provided. The method can include receiving natural language utterance from the user, determining a type of the utterance, and based on the utterance type, determining an action for the virtual agent to take. The virtual agent can execute the action.
(FR) L'invention concerne également un procédé pour un agent virtuel pour traiter des énoncés en langage naturel à partir d'un utilisateur. Le procédé peut comprendre la réception d'un énoncé en langage naturel provenant de l'utilisateur, la détermination d'un type de l'énoncé, et sur la base du type d'énoncé, la détermination d'une action pour l'agent virtuel à prendre. L'agent virtuel peut exécuter l'action.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)