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1. (WO2018081007) METHODS AND SYSTEMS FOR VIRTUAL AGENTS
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.: WO/2018/081007 International Application No.: PCT/US2017/057891
Publication Date: 03.05.2018 International Filing Date: 23.10.2017
IPC:
G10L 15/22 (2006.01) ,H04L 12/58 (2006.01) ,H04M 3/493 (2006.01) ,H04M 3/51 (2006.01)
Applicants: IPSOFT INCORPORATED[US/US]; 17 State Street New York, New York 10004, US
Inventors: ZILOTTI, Ivan Alencar; US
DUBE, Chetan; US
Agent: FLOCKHART-SHANKS, Brenda; US
Priority Data:
15/333,89325.10.2016US
Title (EN) METHODS AND SYSTEMS FOR VIRTUAL AGENTS
(FR) PROCÉDÉS ET SYSTÈMES POUR AGENTS VIRTUELS
Abstract: front page image
(EN) A method for creating a process network for use by virtual agent is provided. A plurality of dialogues between one or more users and one or more agents can be monitored. The dialogues can converted into one or more processes. The processes can be grouped and merged. The processes can be executed by a virtual agent.
(FR) L'invention concerne un procédé de création d'un réseau de traitement destiné à être utilisé par un agent virtuel. Une pluralité de dialogues entre un ou plusieurs utilisateurs et un ou plusieurs agents peuvent être surveillés. Les dialogues peuvent être convertis en un ou plusieurs processus. Les processus peuvent être groupés et fusionnés. Les processus peuvent être exécutés par un agent virtuel.
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)