Search International and National Patent Collections

1. (WO2018081007) METHODS AND SYSTEMS FOR VIRTUAL AGENTS

Pub. No.:    WO/2018/081007    International Application No.:    PCT/US2017/057891
Publication Date: Fri May 04 01:59:59 CEST 2018 International Filing Date: Tue Oct 24 01:59:59 CEST 2017
IPC: G10L 15/22
H04L 12/58
H04M 3/493
H04M 3/51
Applicants: IPSOFT INCORPORATED
Inventors: ZILOTTI, Ivan Alencar
DUBE, Chetan
Title: METHODS AND SYSTEMS FOR VIRTUAL AGENTS
Abstract:
A method for creating a process network for use by virtual agent is provided. A plurality of dialogues between one or more users and one or more agents can be monitored. The dialogues can converted into one or more processes. The processes can be grouped and merged. The processes can be executed by a virtual agent.