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1. (WO2018053541) SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE

Pub. No.:    WO/2018/053541    International Application No.:    PCT/US2017/052343
Publication Date: Fri Mar 23 00:59:59 CET 2018 International Filing Date: Wed Sep 20 01:59:59 CEST 2017
IPC: H04M 3/493
Applicants: INTERACTIVE INTELLIGENCE GROUP, INC.
Inventors: FRAIZER, Colin, P.
ULLYOT, James, R.
SCHOTT, III, Richard, Ray
MUNTEANU, Bogdan
URAZOV, Lachin
Title: SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE
Abstract:
System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service the communication; creating an anonymous order entry for the transaction; detecting sensitive information in the communication; isolating the sensitive information in the communication from the second party; route the communication to a secure system for processing of the sensitive information; and reconnecting the communication to complete the transaction.