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1. (WO2018032100) COMPLAINT RESOLUTION SYSTEM

Pub. No.:    WO/2018/032100    International Application No.:    PCT/CA2017/050965
Publication Date: Fri Feb 23 00:59:59 CET 2018 International Filing Date: Wed Aug 16 01:59:59 CEST 2017
IPC: G06Q 30/00
G06Q 10/00
H04L 12/16
G06F 17/30
Applicants: GRIPEVINE INC.
Inventors: HUE, Richard
RAMAGE, Robert
Title: COMPLAINT RESOLUTION SYSTEM
Abstract:
A method and system for determining metrics are provided. An issue associated with an entity and received from an end-user account via the computer system are registered in an issue database. A notification of the registered issue is communicated via a messaging service of the computer system to an entity account associated with the entity. An information request is communicated from the entity account to the end-user account via the messaging service for private information at least indirectly identifying an end-user associated with the end-user account. The issue is flagged as unverified in the issue database if the private information is withheld by the end-user.