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1. (WO2018027138) FRAUD DETECTION IN INTERACTIVE VOICE RESPONSE SYSTEMS
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.: WO/2018/027138 International Application No.: PCT/US2017/045506
Publication Date: 08.02.2018 International Filing Date: 04.08.2017
Chapter 2 Demand Filed: 23.02.2018
IPC:
H04M 3/493 (2006.01) ,G06F 21/50 (2013.01) ,G06F 21/32 (2013.01) ,G06F 21/55 (2013.01) ,G06N 99/00 (2010.01) ,H04M 15/00 (2006.01) ,H04M 3/527 (2006.01) ,H04M 7/00 (2006.01) ,H04W 12/12 (2009.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
3
Automatic or semi-automatic exchanges
42
Systems providing special services or facilities to subscribers
487
Arrangements for providing information services, e.g. recorded voice services or time announcements
493
Interactive information services, e.g. directory enquiries
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
21
Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
50
Monitoring users, programs or devices to maintain the integrity of platforms, e.g. of processors, firmware or operating systems
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
21
Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
30
Authentication, i.e. establishing the identity or authorisation of security principals
31
User authentication
32
using biometric data, e.g. fingerprints, iris scans or voiceprints
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
21
Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
50
Monitoring users, programs or devices to maintain the integrity of platforms, e.g. of processors, firmware or operating systems
55
Detecting local intrusion or implementing counter-measures
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
N
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
99
Subject matter not provided for in other groups of this subclass
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
15
Arrangements for metering, time-control or time-indication
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
3
Automatic or semi-automatic exchanges
42
Systems providing special services or facilities to subscribers
50
Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
527
Centralised call answering arrangements not requiring operator intervention
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
7
Arrangements for interconnection between switching centres
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
W
WIRELESS COMMUNICATION NETWORKS
12
Security arrangements, e.g. access security or fraud detection; Authentication, e.g. verifying user identity or authorisation; Protecting privacy or anonymity
12
Fraud detection
Applicants: PINDROP SECURITY, INC.[US/US]; 817 West Peachtree Street NW, Suite 770 Atlanta, Georgia 30308, US
Inventors: STRONG, Scott; US
PATIL, Kailash; US
DEWEY, David; US
BANDYOPADHYAY, Raj; US
CALHOUN, Telvis; US
BALASUBRAMANIYAN, Vijay; US
Agent: SOPHIR, Eric L.; US
Priority Data:
15/294,53814.10.2016US
15/294,57614.10.2016US
62/371,10304.08.2016US
Title (EN) FRAUD DETECTION IN INTERACTIVE VOICE RESPONSE SYSTEMS
(FR) DÉTECTION DE FRAUDE DANS DES SYSTÈMES INTERACTIFS DE RÉPONSE VOCALE
Abstract:
(EN) Systems and methods for call detail record (CDR) analysis to determine a risk score for a call and identify fraudulent activity and for fraud detection in Interactive Voice Response (IVR) systems. An example method may store information extracted from received calls. Queries of the stored information may be performed to select data using keys, wherein each key relates to one of the received calls, and wherein the queries are parallelized. The selected data may be transformed into feature vectors, wherein each feature vector relates to one of the received calls and includes a velocity feature and at least one of a behavior feature or a reputation feature. A risk score for the call may be generated during the call based on the feature vectors.
(FR) L’invention concerne des systèmes et des procédés pour une analyse d’enregistrement de détail d’appel (CDR) pour déterminer un score de risque pour un appel et identifier une activité frauduleuse et pour une détection de fraude dans des systèmes de réponse vocale interactive (IVR). Un procédé à titre d’exemple peut stocker des informations extraites d’appels reçus. Des interrogations des informations stockées peuvent être réalisées pour sélectionner des données à l’aide de touches, chaque touche étant associée à l’un des appels reçus, et les interrogations étant parallélisées. Les données sélectionnées peuvent être transformées en vecteurs de caractéristique, chaque vecteur de caractéristique étant associé à l’un des appels reçus et comprenant une caractéristique de vitesse ainsi qu'une caractéristique de comportement et/ou une caractéristique de réputation. Un score de risque pour l’appel peut être généré durant l’appel sur la base des vecteurs de caractéristique.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)