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1. (WO2017201897) METHOD AND DEVICE FOR COLLECTING FAULT INFORMATION OF SMART TELEVISION
Latest bibliographic data on file with the International Bureau    Submit observation

Pub. No.: WO/2017/201897 International Application No.: PCT/CN2016/096109
Publication Date: 30.11.2017 International Filing Date: 19.08.2016
IPC:
H04N 17/00 (2006.01) ,H04N 21/4425 (2011.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
N
PICTORIAL COMMUNICATION, e.g. TELEVISION
17
Diagnosis, testing or measuring for television systems or their details
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
N
PICTORIAL COMMUNICATION, e.g. TELEVISION
21
Selective content distribution, e.g. interactive television, VOD [Video On Demand]
40
Client devices specifically adapted for the reception of, or interaction with, content, e.g. STB [set-top-box]; Operations thereof
43
Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronizing decoder's clock; Client middleware
442
Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed or the storage space available from the internal hard disk
4425
Monitoring of client processing errors or hardware failure
Applicants: SHENZHEN TCL DIGITAL TECHNOLOGY LTD.[CN/CN]; Room 201 (Registered in Shenzhen Qianhai Commercial Secretariat Company), Block A Comprehensive Office Building Authority of Qianhai Shenzhen-Hong Kong Cooperation Zone No.1 Liyumen Street, Qianwan Road 1, Qianhai Shenzhen-Hong Kong Cooperation Zone Shenzhen, Guangdong 518054, CN
Inventors: YAN, Li; CN
Agent: CENFO INTELLECTUAL PROPERTY AGENCY; Room 210-212, 2/F, Building "Golden" (Block 11, Industrial Village of Former Nantou Cheng) Design Industrial Park, No 3838, Nanshan Road, Nanshan District Shenzhen, Guangdong 518052, CN
Priority Data:
201610368344.727.05.2016CN
Title (EN) METHOD AND DEVICE FOR COLLECTING FAULT INFORMATION OF SMART TELEVISION
(FR) PROCÉDÉ ET DISPOSITIF DE COLLECTE D'INFORMATIONS DE DÉFAILLANCE DE TÉLÉVISION INTELLIGENTE
(ZH) 智能电视故障信息收集方法及装置
Abstract:
(EN) Disclosed in the present invention is a method for collecting fault information of a smart television, comprising the following steps: detecting, in real time, a designated storage area of the smart television; when a log file is generated in the designated storage area, determining whether the smart television system is abnormal; and packaging the generated log file and uploading same to a server. Further disclosed in the present invention is a device for collecting fault information of a smart television. By means of the present invention, when a fault occurs in a smart television system, it is possible to learn, the first time it happens, the occurrence of the fault in the smart television as well as the cause of the fault, greatly improving the efficiency and quality of the after-sale service.
(FR) La présente invention concerne un procédé de collecte d'informations de défaillance d'une télévision intelligente, comprenant les étapes suivantes consistant : à détecter, en temps réel, une zone de stockage désignée de la télévision intelligente ; lorsqu'un fichier journal est généré dans la zone de stockage désignée, à déterminer si le système de télévision intelligent est anormal ; et à empaqueter le fichier journal généré et à le télécharger vers un serveur. La présente invention concerne également un dispositif de collecte d'informations de défaillance d'une télévision intelligente. Grâce à la présente invention, lorsqu'une défaillance se produit dans un système de télévision intelligente, il est possible de savoir, la première fois où elle se produit, qu'une défaillance est survenue dans la télévision intelligente, et de connaître la cause de la défaillance, ce qui améliore considérablement l'efficacité et la qualité du service après-vente.
(ZH) 本发明公开了一种智能电视故障信息收集方法,包括以下步骤:实时侦测所述智能电视的指定存储区;在所述指定存储区生成日志文件时,判定智能电视系统发生异常;及打包所生成的日志文件并上传至服务器。本发明还公开了一种智能电视故障信息收集装置。本发明在智能电视系统发生故障时,能在第一时间得知智能电视发生故障及故障原因,大大的提高了售后服务的效率和质量。
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: Chinese (ZH)
Filing Language: Chinese (ZH)