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1. (WO2017183041) PREDICTING TIMELY COMPLETION OF A WORK ORDER

Pub. No.:    WO/2017/183041    International Application No.:    PCT/IN2016/050115
Publication Date: Fri Oct 27 01:59:59 CEST 2017 International Filing Date: Fri Apr 22 01:59:59 CEST 2016
IPC: G06Q 10/00
G06Q 10/06
Applicants: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
SHIVASHANKAR, Subramanian
Inventors: SHIVASHANKAR, Subramanian
BEDHU, Kalyana Chakravarthy
KAR, Saradindu
ROYCHOWDHURY, Sujoy
SARKAR, Abhishek
Title: PREDICTING TIMELY COMPLETION OF A WORK ORDER
Abstract:
The present disclosure relates to a method performed by a processing device (4) of a Work Force Management (WFM) system (1) for predicting timely completion of a work order for service at a remote site (3) of a telecommunication system (2). The method comprises obtaining information about a time period allowed for completion of the work order. The method also comprises selecting, based on previous knowledge about the remote site, a set of factors which may affect service at the remote site. The method also comprises updating information about the selected factors. The method also comprises, at a first point in time within the allowed time period, obtaining information about a current status of the work order. The method also comprises, based on the updated information and the work order status at said first point of time, predicting whether it is likely that the work order will be completed within the allowed time period. The method also comprises, at a second point in time within the allowed time period, obtaining information about a current status of the work order. The method also comprises, based on the work order status at said second point of time, predicting that it is not likely that the work order will be completed within the allowed time period. The method also comprises outputting a warning for an operator (6) of the WFM system that the work order will likely not be completed within the allowed time period unless an additional action is taken.