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1. (WO2017151039) SYSTEM AND METHOD FOR INCIDENT HANDLING

Pub. No.:    WO/2017/151039    International Application No.:    PCT/SE2017/050173
Publication Date: Sat Sep 09 01:59:59 CEST 2017 International Filing Date: Fri Feb 24 00:59:59 CET 2017
IPC: G08B 13/196
G08B 25/00
G08B 26/00
G08B 27/00
Applicants: IRISITY AB (publ)
Inventors: BERLIC, Johnny
HAGELBÄCK, Victor
Title: SYSTEM AND METHOD FOR INCIDENT HANDLING
Abstract:
The present invention relates generally to the field of surveillance systems and more specifically to a system for handling incidents, for example in relation to alarms and events generated in relation to a security system by a plurality of surveillance devices. The problem the present invention is aiming to solve relates to the distribution of different types of alarms and events among different operator resources. The solution according to the present invention is a method comprising a number of surveillance devices with a defined surveillance profile and a number of alarm operating centers with a defined competence profile. In case of an incident, the surveillance profile of the device providing alarm/event input is matched with a competence profile of available alarm operating center resources to select a matching alarm operating center for handling the alarm/event. The invention relates also to a corresponding incident handling method and a computer program product.