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1. (WO2017149951) SERVER, STORE-SIDE DEVICE, MANAGEMENT SYSTEM, INFORMATION PROVISION METHOD, AND PROGRAM

Pub. No.:    WO/2017/149951    International Application No.:    PCT/JP2017/000979
Publication Date: Sat Sep 09 01:59:59 CEST 2017 International Filing Date: Sat Jan 14 00:59:59 CET 2017
IPC: G06Q 50/10
G06Q 10/00
G08B 25/08
Applicants: NEC CORPORATION
日本電気株式会社
Inventors: SAITO Yasuji
斉藤 康治
MATSUBAYASHI Shuji
松林 修二
Title: SERVER, STORE-SIDE DEVICE, MANAGEMENT SYSTEM, INFORMATION PROVISION METHOD, AND PROGRAM
Abstract:
This server (10) has: a reception unit (11) which receives operation information that indicates the status of a store device (60) and device identification information that identifies the store device (60); a keyword generation unit (12) which, on the basis of the operation information and the device identification information, generates a keyword used for searching a manual/video database (41) which stores the countermeasure to be employed when the store device (60) goes into a specific state; and a transmission unit (13) which transmits the keyword to a store address associated with the store.