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1. (WO2017133165) METHOD, APPARATUS AND DEVICE FOR AUTOMATIC EVALUATION OF SATISFACTION AND COMPUTER STORAGE MEDIUM
Latest bibliographic data on file with the International Bureau

Pub. No.: WO/2017/133165 International Application No.: PCT/CN2016/087078
Publication Date: 10.08.2017 International Filing Date: 24.06.2016
IPC:
G06Q 10/06 (2012.01) ,G06Q 30/00 (2012.01) ,G06F 17/30 (2006.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
06
Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
30
Information retrieval; Database structures therefor
Applicants:
百度在线网络技术(北京)有限公司 BAIDU ONLINE NETWORK TECHNOLOGY (BEIJING) CO., LTD. [CN/CN]; 中国北京市 海淀区上地十街10号百度大厦三层 3/F Baidu Campus,No.10,Shangdi 10th Street, Haidian District Beijing 100085, CN
Inventors:
吴昭 WU, Zhao; CN
汪婷 WANG, Ting; CN
唐宇航 TANG, Yuhang; CN
李华 LI, Hua; CN
陈玉桢 CHEN, Yuzhen; CN
Agent:
北京鸿德海业知识产权代理事务所(普通合伙) BEIJING WISPRO INTELLECTUAL PROPERTY LLP.; 中国北京市 海淀区知春路6号锦秋国际大厦A508 A508,HORIZON INTERNATIONAL TOWER,No.6 ZHICHUN ROAD, HAIDIAN DISTRICT Beijing 100088, CN
Priority Data:
201610069429.501.02.2016CN
Title (EN) METHOD, APPARATUS AND DEVICE FOR AUTOMATIC EVALUATION OF SATISFACTION AND COMPUTER STORAGE MEDIUM
(FR) PROCÉDÉ, APPAREIL ET DISPOSITIF D'ÉVALUATION AUTOMATIQUE DE SATISFACTION ET SUPPORT DE STOCKAGE INFORMATIQUE
(ZH) 一种满意度自动测评的方法、装置、设备和计算机存储介质
Abstract:
(EN) A method, an apparatus and a device for automatic evaluation of satisfaction and a computer storage medium. The method comprises: acquiring information sent by a user (101); extracting, from the information sent by the user, features regarding the user's satisfaction to determine input parameters of a satisfaction evaluation model (102); determining the user's satisfaction according to the input parameters of the satisfaction evaluation model and the satisfaction evaluation model (103). The method is capable of automatically evaluating the user's satisfaction from the information sent by the user by means of analyzing and processing the information sent by the user, not only improving the speed of the satisfaction evaluation and increasing the accuracy of the evaluation, but also saving the labor cost.
(FR) Procédé, appareil et dispositif d'évaluation automatique de satisfaction et support de stockage informatique. Le procédé comporte les étapes consistant à: acquérir des informations émises par un utilisateur (101); extraire, des informations émises par l'utilisateur, des caractéristiques concernant la satisfaction de l'utilisateur pour déterminer des paramètres d'entrée d'un modèle d'évaluation de satisfaction (102); déterminer la satisfaction de l'utilisateur d'après les paramètres d'entrée du modèle d'évaluation de satisfaction et le modèle d'évaluation de satisfaction (103). Le procédé est susceptible d'évaluer automatiquement la satisfaction de l'utilisateur à partir des informations émises par l'utilisateur au moyen d'une analyse et d'un traitement des informations émises par l'utilisateur, non seulement améliorant la vitesse de l'évaluation de satisfaction et augmentant la précision de l'évaluation, mais réalisant également des économies sur le coût de main-d'œuvre.
(ZH) 一种满意度自动测评的方法、装置、设备和计算机存储介质。所述方法包括:获取用户发送的信息(101);从用户发送的信息中提取用户的满意度特征以确定满意度评价模型的输入参数(102);根据满意度评价模型的输入参数以及满意度评价模型,确定用户的满意度(103)。所述方法通过对用户发送的信息进行分析和处理,能够从用户发送的信息中自动测评用户的满意度,不仅提高了满意度测评速度,增加了测评准确率,而且节省了人力成本。
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: Chinese (ZH)
Filing Language: Chinese (ZH)