Search International and National Patent Collections
Some content of this application is unavailable at the moment.
If this situation persists, please contact us atFeedback&Contact
1. (WO2017130496) COMMUNICATION SYSTEM AND COMMUNICATION CONTROL METHOD
Latest bibliographic data on file with the International Bureau

Pub. No.: WO/2017/130496 International Application No.: PCT/JP2016/081954
Publication Date: 03.08.2017 International Filing Date: 27.10.2016
IPC:
G06Q 50/10 (2012.01) ,G06F 3/0481 (2013.01) ,G06F 3/16 (2006.01) ,G06F 17/30 (2006.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
50
Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
10
Services
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
3
Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01
Input arrangements or combined input and output arrangements for interaction between user and computer
048
Interaction techniques based on graphical user interfaces [GUIs]
0481
based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
3
Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
16
Sound input; Sound output
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
30
Information retrieval; Database structures therefor
Applicants:
ソニー株式会社 SONY CORPORATION [JP/JP]; 東京都港区港南1丁目7番1号 1-7-1, Konan, Minato-ku, Tokyo 1080075, JP
Inventors:
岩波 宏 IWANAMI, Hiroshi; JP
Agent:
亀谷 美明 KAMEYA, Yoshiaki; JP
金本 哲男 KANEMOTO, Tetsuo; JP
萩原 康司 HAGIWARA, Yasushi; JP
松本 一騎 MATSUMOTO, Kazunori; JP
Priority Data:
2016-01166425.01.2016JP
Title (EN) COMMUNICATION SYSTEM AND COMMUNICATION CONTROL METHOD
(FR) SYSTÈME DE COMMUNICATION ET PROCÉDÉ DE COMMANDE DE COMMUNICATION
(JA) 通信システムおよび通信制御方法
Abstract:
(EN) [Problem] To provide a communication system and a communication control method by which reliable feedback can be obtained from a user more naturally without burden, through dialog with an agent. [Solution] The communication system is provided with: a communication unit that receives request information for requesting feedback about a particular experience of a user; a storage unit that stores the feedback received through the communication unit from a client terminal of the user; and a control unit that performs, at a timing corresponding to the specific case of the user, control for transmitting, to the client terminal of the user, an inquiry based on the request information for requesting feedback about the particular experience of the user, and receiving the feedback inputted by the user in response to the inquiry outputted as a statement of the agent on the client terminal.
(FR) L’invention aborde le problème de mise en œuvre d’un système de communication et d’un procédé de commande de communication grâce auxquels une rétroaction fiable peut être obtenue d’un utilisateur plus naturellement sans souci, par le dialogue avec un agent. La solution selon l’invention consiste en ce que le système de communication comporte : une unité de communication qui reçoit des informations de requête pour la requête de rétroaction concernant une expérience particulière d’un utilisateur ; une unité d’enregistrement qui enregistre la rétroaction reçue par l’unité de communication d’un terminal client de l’utilisateur ; et une unité de commande qui envoie, à un moment correspondant au cas spécifique de l’utilisateur, à une commande de transmission, au terminal client de l’utilisateur, une demande sur la base des informations de requête pour la requête de rétroaction concernant l’expérience particulière de l’utilisateur, et de réception de la rétroaction entrée par l’utilisateur en réponse à la demande émise sous forme d’une déclaration de l’agent sur le terminal client.
(JA) 【課題】エージェントとの対話を通して、より自然に、負担を掛けることなく、信頼できるフィードバックをユーザから得ることが可能な通信システムおよび通信制御方法を提供する。 【解決手段】ユーザの特定の体験に対するフィードバックを要求する要求情報を受信する通信部と、前記通信部を介して受信した、前記ユーザのクライアント端末からのフィードバックを蓄積する蓄積部と、ユーザのコンテキストに応じたタイミングで、前記要求情報に基づく前記ユーザの特定の体験に対するフィードバックを要求する質問を、前記ユーザのクライアント端末に送信し、当該クライアント端末によりエージェントの発言として出力された当該質問に対して前記ユーザにより入力されたフィードバックを受信するよう制御する制御部と、を備える、通信システム。
front page image
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: Japanese (JA)
Filing Language: Japanese (JA)
Also published as:
CN108475404US20190027142