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1. (WO2017095966) PLATFORM FOR ENABLING REMOTE SERVICES
Latest bibliographic data on file with the International Bureau

Pub. No.: WO/2017/095966 International Application No.: PCT/US2016/064282
Publication Date: 08.06.2017 International Filing Date: 30.11.2016
IPC:
H04L 29/06 (2006.01) ,H04L 29/08 (2006.01) ,H04L 12/58 (2006.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
29
Arrangements, apparatus, circuits or systems, not covered by a single one of groups H04L1/-H04L27/136
02
Communication control; Communication processing
06
characterised by a protocol
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
29
Arrangements, apparatus, circuits or systems, not covered by a single one of groups H04L1/-H04L27/136
02
Communication control; Communication processing
06
characterised by a protocol
08
Transmission control procedure, e.g. data link level control procedure
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12
Data switching networks
54
Store-and-forward switching systems
58
Message switching systems
Applicants:
UZOOM, INC. [US/US]; 7511 Greenwood Avenue N. #912 Seattle, WA 98103, US
Inventors:
RINCON, Martin; US
HARRISON, Gregory; US
GRAZIANO, Dean; US
LEUNG, Leonard; US
Agent:
BRANCH, John, W.; US
Priority Data:
15/365,88430.11.2016US
62/261,01030.11.2015US
62/312,26323.03.2016US
62/369,71001.08.2016US
Title (EN) PLATFORM FOR ENABLING REMOTE SERVICES
(FR) PLATEFORME D'ACTIVATION DE SERVICES DISTANTS
Abstract:
(EN) A platform receives service requests from a principal. The service request includes a service location that is remote from the principal. A communication session between the principal and an agent that is near the service location is provided. The agent is available to perform the service, which may include remote videography services, tutorial services, or personal shopping services, over the communication session. The principal generates gesture data to direct the agent when performing the service. A visual representation of the gesture data is provided to the agent so that the agent may follow the principal's direction. The gesture data may be blended and/or overlaid image data captured by an image sensor employed by the agent. The principal may provide financial resources to the agent to enable the agent to perform the service and/or compensate the agent for their performance. The principal is enabled to provide metrics for the agent's performance.
(FR) Une plateforme reçoit des demandes de services d'un mandant. La demande de service comprend un emplacement de service qui est distant du mandant. Une session de communication est fournie entre le mandant et un mandataire qui est proche de l'emplacement de service. Le mandataire est disponible pour exécuter le service, qui peut inclure des services de vidéographie à distance, des services de tutoriels ou des services d'achat personnels, pendant la session de communication. Le mandant génère des données gestuelles permettant de diriger le mandataire lors de l'exécution du service. Une représentation visuelle des données gestuelles est fournie au mandataire afin que celui-ci puisse suivre les instructions du mandant. Les données gestuelles peuvent être des données d'images mélangées et/ou superposées capturées par un capteur d'images utilisé par le mandataire. Le mandant peut fournir des ressources financières au mandataire pour permettre à celui-ci d'effectuer le service et/ou rétribuer le mandataire pour ses performances. Le mandant peut fournir des mesures pour les performances du mandataire.
front page image
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)