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1. (WO2017093808) TECHNIQUES FOR CASE ALLOCATION
Latest bibliographic data on file with the International Bureau

Pub. No.: WO/2017/093808 International Application No.: PCT/IB2016/001871
Publication Date: 08.06.2017 International Filing Date: 30.11.2016
IPC:
G06Q 10/06 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
06
Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
Applicants:
AFINITI EUROPE TECHNOLOGIES LIMITED [GB/GB]; 3rd Floor, 1 Ashley Road, Altrincham Cheshire WA14 2DT, GB
Inventors:
KAN, Ittai; US
DELELLIS, David, J.; US
Priority Data:
62/261,78001.12.2015US
Title (EN) TECHNIQUES FOR CASE ALLOCATION
(FR) TECHNIQUES D'ATTRIBUTION DE CAS
Abstract:
(EN) Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.
(FR) La présente invention concerne des techniques d'attribution de cas. Dans un mode de réalisation particulier, les techniques peuvent être réalisées en tant que procédé permettant une attribution de cas qui comprend la réception, par au moins un processeur d'ordinateur, d'au moins une attribution de cas attribuée à l'aide d'une première stratégie d'appariement, puis la réassignation, par le ou les processeurs d'ordinateur, de la ou des attributions de cas à l'aide d'un appariement comportemental.
front page image
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)
Also published as:
AU2016361673CA3004212IL259538CN108369675EP3384440MX2018006523
BR112018011027