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1. (WO2017039621) MESSAGE BASED INFORMATION TECHNOLOGY SERVICE MANAGEMENT

Pub. No.:    WO/2017/039621    International Application No.:    PCT/US2015/047782
Publication Date: Fri Mar 10 00:59:59 CET 2017 International Filing Date: Tue Sep 01 01:59:59 CEST 2015
IPC: G06Q 10/06
H04L 12/58
Applicants: ENTIT SOFTWARE LLC
Inventors: SNAPIR, Yariv
SHMUL, Emil
GABAY, Shiran
NOTER, Dan
Title: MESSAGE BASED INFORMATION TECHNOLOGY SERVICE MANAGEMENT
Abstract:
In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.